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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Awesome BMW dealer

Thank you, Gen Awanohara, answered all our question and make this smooth and easy purchase, highly recommended. The Dealer has many different models to choose from and the financing options are outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

Amazing service and experience - We love our car!

We had a great experience at BMW of Silver Spring. Our salesperson, Gen Awanohara, was fantastic to work with - very professional, helpful and hassle free. He also drove a long distance to pick up the car we wanted which was located at another dealership, so that we can have the car for an extended trip! Thanks Gen and BMW Silver Spring! We highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

We had a great experience

We had a great experience at BMW of Silver Spring. We were assisted by Scott who came in on his day off. We were pleased with the diversity within the dealership. That means a lot to us when patronizing a business. Everyone made us feel welcomed and comfortable. Julia, the Business Manager, was very nice and funny. She made our financing experience painless. We travelled three hours to go to Silver Spring and they made it worth our drive. Thank you Scott and Julia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

Ron was wonderful and helped make a dreadful process easy

Today I purchased my dream car (a 2017 x1) from Ron Askew and he helped make a dreadful process easy. From the moment I walked in, I felt at ease and he literally guided me through each step of the process without any pressure. I'm beyond excited to be a new BMW customer and Ron/BMW of Silver Spring will be my go-to dealership from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rebecca, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

I recently purchased a vehicle with the help of Gen and...

I recently purchased a vehicle with the help of Gen and Iso. The whole process was easy and very smooth. They were very friendly and answered all my questions. Overall I am completely satisfied with my experience. I would highly recommend reaching out to Gen for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Cindy, Thank you for taking the time to share your wonderful experience with Gen at BMW of Silver Spring. We are pleased to hear that this process was simple and stress free. Enjoy your new ride!

Treated well at Silver Spring BMW

Bought a used BMW from Gen. He was easygoing and didn’t apply any absurd pressure - just checked in once a day while we were researching. The finance office was a bit over the top but that’s their job. Gen even brought the car out to my house, which I appreciated because we have a newborn and we didn’t want a lot of exposure outside the house due to COVID. 10/10 for Gen. (there is no option to say I worked with Gen but if there was, I’d choose him)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Excellent experience thanks to Gen!

I recently purchased a vehicle with the help of Gen and Iso. The whole process was easy and very smooth. They were very friendly and answered all my questions. Overall I am completely satisfied with my experience. I would highly recommend reaching out to Gen for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cindy, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Gen is a true Gem!

Gen was a great salesmen! He was very well informed and extremely helpful in helping my daughter decide what kind of car she wanted ( he even brought up a YouTube video comparing different models). While we ultimately decided to go with a different car, our experience with Gen was a enjoyable one, he really made the experience of buying a luxury car a true luxury. If you're thinking about buying a BMW, ask for Gen, you won't go wrong!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Gen, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!

Gen was a great salesmen! He was very well informed and...

Gen was a great salesmen! He was very well informed and extremely helpful in helping my daughter decide what kind of car she wanted ( he even brought up a YouTube video comparing different models). While we ultimately decided to go with a different car, our experience with Gen was a enjoyable one, he really made the experience of buying a luxury car a true luxury. If you're thinking about buying a BMW, ask for Gen, you won't go wrong!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

Buying a used BMW X3

My sister drove a BMW X1 and it was a good car. I became interest in X3. I found a good used X3 and contacted BMW of Silver Spring. Gen Awanohara at sales contacted me and sent information packages such as photos, BMW certified used car inspection in advance before my test drive. Gen was very helpful, courteous, prepared and responsive. He explained well about a car and tried to help me find a good car for me and financial deal. I will definitely recommend him for family vehicle. It was pleasure to work with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gen, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!