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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Exellent and the most enjoyable experience leasing new BMW.

Very knowledgeable and most friendly salesperson Mr. Dave Strassman who spend a lot of time in helping to select me a car of my dream. It is my second lease from Dave and his enthusiasm and knowledge of the vehicle as well as financial side of the lease are the best I ever encountered. I always recommend Dave to my friends and their experience was the same as mine! I highly recommend Silver Spring BMW dealership> I also greatly appreciate help and the most professional advice and expertise from the sales manager Mr. Michael Bolgar.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Miknowski, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Purchased my first BMW with Tae years ago. Best service...

Purchased my first BMW with Tae years ago. Best service I’ve experienced at a dealership. Now that I’m shopping around for a new BMW, I’m realizing how easy it was to work with Tae and wish I could take him with me to other dealerships. (Reason I’m not shopping at BMW Silver Spring is because they do not have the vehicle I want in stock).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Belinda, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Awesome Saleswoman

I was ready to seek another dealership until I met Karen! She saved the day and sealed the deal. Allen worked really hard to make the financing work for me. I was extremely pleased with both of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Darla, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Awesome experience

I was ready to seek another dealership until I met Karen! She sealed saved the day and sealed the day. Allen worked really hard to make the financing work for me. I was extremely pleased with both of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Ladyd, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Fantastic, detailed, thorough!

Eric Lovo was my client advisor and he was amazing! He asked me detailed questions to understand my needs and my desires when looking for my car. He also took the time to send me multiple links of cars he thought would suit me and never rushed me with my decision making. I'm not much of a phone talker so he and I texted a lot until I actually came in to see him. He only needed to show me 2 cars in person before I fell in love and never rushed me into making my purchase. He made sure I was informed on everything about the car and the previous owner and also educated me on the car buying experience as it was my first time. He rode with me during my test drive which made me feel a lot more comfortable and safer. I'm very happy with my purchase and even more happy with Eric's help. He's also done a good job following up with me and has encouraged me to stop by the dealership anytime to go over my car's features or any questions that I may have. I appreciate his help mainly because he didn't treat it as just a sale but as a life changing/impacting decision for the client so he was very careful and super patient with me as well. He didn't harass me with multiple calls or emails but made sure to check in via text and encouraged me to come in to see all of the cars they had. It's funny because I ended up getting a car that I never thought i'd be interested in and I love it! All thanks to him! This is the first car that I've bought and I will be sending all of my friends and relatives over to meet with him for assistance with their future purchases. Thanks so much Eric!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sanya, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Ron’s, Professionalism, Positive Energy and Honest...

Ron’s, Professionalism, Positive Energy and Honest feedback made my experience awesome. This was my first purchase with BMW, but I can guarantee you that it will not be my last. Thank you Rob for a wonderful Xperience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Dynamicwoman, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Ron is the perfect salesman. He’s a patient, flexible,...

Ron is the perfect salesman. He’s a patient, flexible, and understanding salesman. He’s willing to help his clients make the best choice in a BMW not just sell them a car. If your looking for someone who’s on your side and puts the customer first, ask for Ron!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your feedback. We're happy you found Ron in our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

Eric at BMW of Silver Spring is a straight shooter and a...

Eric at BMW of Silver Spring is a straight shooter and a problem solver. Recommend him if you’re in the market for a BMW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The process was so painless and dare I say enjoyable. I...

The process was so painless and dare I say enjoyable. I was treated with the upmost respect and urgency. The X5 I purchased was clean, well maintained, and they had all tge servicing records and carfax documents ready for my review. An all around great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Purchase of M8 (new)

This review is about my second purchase of a new BMW within 14 month. While the first purchase was problem free it did not stand out as much as my most current buying experience, which was extraordinarily satisfying, especially in light of the fact that it had to happen during the time of 'social distancing' . From my initial contact this time around I dealt with Eric Lovo and we worked out the entire transaction by email within a few days - Eric was excellent in responding with all the relevant information very quickly. When it came to the actual pick up of the new car, Eric managed the formalities efficient and quick and so did Julia Plummer in Finance who also impressed me with her knowledge and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thomas, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We hope you continue to choose us for all your automotive needs! Take care!