BMW of Silver Spring

I just want to say that Lonnie is the best sales representative ever. He’s patient, knowledgeable, and care for his customer in a way that’s indescribable. Thankful to have been placed under his care when I purchase my BMW. Oh I’m definitely going back to him For my next purchase. Happy Customer🙏🏾😌??

I was told that I needed a new fuel pump and only needed Oring. Terrible experience and a lot of back and forth and confusion.

I was shopping around all the major car brands for my first car. I had alright and bad customer service at some dealerships. I had gone to a different BMW and I had the worst service, I literally was on the verge of tears from how belittled I was made feel, after that I kind of gave up going to any other BMW dealership. I was on a time crunch because I had recently purchased my first home and needed something to get me to work and home, along with some additional basic features (I wasn't too picky). And my husband had mentioned that there was a auto mall near our new home and that we should shop around there. As soon as I stepped into BMW of Silver Spring I was welcomed and greeted. The vibes I felt were all so positive. I was introduced to David from his colleague Alejandro who saw me looking at the cars in the show room and he instantly made us feel welcomed. He went step by step on what I was looking for and took really good care of me and my husband (we were a bit sick at the time). He really took his time on comparing different models for me to make sure I bought what I wanted. I had the absolute best customer service with David, he made sure I felt comfortable with my car class, style, and price. He didn't leave any details out. He is very efficient, professional, and very knowledgeable about his work. Andrew was very professional, efficient and detailed oriented. He went through every detail of the finances of my purchase. He made you feel comfortable and knowledgeable about your car before you left the lot. Everyone is super friendly and kind at BMW of Silver Spring. I 100% recommend coming by to look for your next car here, and ask for DAVID and ANDREW! They will put a smile on your face 😁 Thank you all again! I love my BMW.

BMW of Silver Spring accorded me an exceptional customer experience during my purchase. My sales specialist was very polite, reasonable and even took my calls during his time off. Gives me a good reason to go back to Silver Spring BMW, approximately 200 miles away from me. I will highly recommend this dealership to my family. Thank you.

I purchased a used vehicle from the dealership with Scott Sohn’s help. He was cool and professional. He gave me valuable suggestions and was always responsive. I would highly recommend Scott to anyone.

I shopped all the major car brands and found everything that I wanted at BMW. Class, style, price, expertise and customer service. From start to finish, I found the process easy and professional and in the end, the end product, was terrific. Can not recommend BMW enough !

BMW of Silver Spring has impeccable customer service.l Karen took really good care me from start to finish. I will bring my wife back to Karen for a vehicle.

BMW of Silver Spring provided an awesome car buying experience for me. They clearly have the customer care experience as their number one goal. I will recommend them to anyone.

I looked at all the major car brands and found everything I wanted in BMW - class, expertise, service and price ! have been impressed thought out the process - from learning to car retrieval. BMW does not disappoint !

I purchased a used vehicle from the dealership with Scott’s help. He was cool and professional. He gave me valuable suggestions and was always responsive. I would highly recommend Scott to anyone.