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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Excellent

Miguel Mendez is a very professional person, he helps you in everything and makes you choose the car you have always dreamed of. 10 stars for Miguel. THANKS AND I RECOMMEND IT 💪🏻💪🏻

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Excellent Customer Service

Upon arriving, I was greeted by Mr. Alejandro Schubert. He was friendly, personable and professional. We looked at several vehicles and test drove one. Although we did not put a deal together, I would buy from this dealership in the future and call on Alejandro to assist me with my purchase. Charles Smith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

A+ Expertise on the Car Buying Process

Ms. Jackson helped me through leasing a brand new 2019 330 and went the extra mile when it came to ensuring that I was happy throughout the whole process. She was an expert on the subject at hand and had no problem explaining to me all of the features in the new generation BMW 3 series.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Another Great experience

I had the pleasure of working with Karen Herbert for a second time purchase...process was seamless from start to finish. I had the idea of what I wanted and you delivered with so much more. Thank you for listening and for giving me another wonderful experience...I love my new ride.... Julia, it was such joy to work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We're glad to hear that you found our team here so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Karen Herbert at BMW of Silver Spring is awesome!

Karen Herbert at BMW of Silver Spring is awesome. She helped us find a car and found us ways to save money on the car as well. She was professional and very responsive to our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Avinash, we're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Very friendly and willing to work together.

They were very friendly from the start. Offering multiple test drive and working through options that work for all parties. Very customer friendly and would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We want all our customers to feel this way when leaving our dealership! Thank you for the great review and we hope to see you again!

Another great buying experience with Karen Herbert

I had the pleasure of working with Karen Herbert for a second time purchase...process was seamless from start to finish. I had the idea of what I wanted and you delivered with so much more. Thank you for listening and for giving me another wonderful experience...I love my new ride.... Julia, it was a joy to work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janet, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!

Heartbroken yet Satisfied

I contacted this dealership in regards to a white Mercedes that I saw online. This was a trade in that had been on their lot for about a month. My intentions were to come buy it today but someone beat me to it last night. Lonnie at the BMW dealership was so helpful, he confirmed that it was gone not once but twice, and called a sister dealership to see if they had another one around that same price range. It turned out they didnt but I had a good experience nonetheless. Thanks for your help Lonnie. Be blessed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're disappointed to see you didn't get your dream car but glad that you found our team so supportive and helpful. Thank you for the five stars, take care!

Mrs. Karen Herbert is the MVP

Karen Herbert listened to my needs and delivered a memorable car buying experience. She got me into my dream car. I love my new X4M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!

Excellent experience

Great inventory. Great team, from reception to sales to finance. Karen Herbert was my saleswoman. She was honest, funny, customer-focused and a pleasure to work with. She thought of every detail, from offering me a drink, to one last test drive just to be sure, to ensuring my front plate was installed right (without me asking first!), ensuring my insurance was set up right, etc. and I got a great deal on a brand new model beautiful car, with all right options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gabriel, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your buying experience here at BMW of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!