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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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2019 740li

I recently purchased a 2019 740i. Truly a great experience! Credit goes to my sales guy Tae Yeon, for helping me though out this process. I must have visited the dealership over a dozens times while I was trying to make up my mind. Tae always made me feel welcomed and was great at following up with me with all my questions! This was my second purchase from this dealership in the past 4 years and both times, Tae and his team were more that amazing and made me feel great about my purchase! I would highly recommend their expertise!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about BMW of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.

experience working with Eric

Eric is Outatanding. He is very thorough with communication and all around, a gret person to work with. Eric is very helpful and takes his time with comsopmers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had an outstanding experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very pleasant experience in purchasing a vehicle.

My client advisor, Mr. Lonnie Overby was very knowledgeable of the vehicles and the sale process. He made us feel very welcome and answered all of our questions. He provided a few vehicles to test drive so that we could be sure of the model we wanted. Once we agreed on the car and price. Mr. Overby went to extra effort to find our selected vehicle, since it was not in their inventory. Within a week he called us and said that the car was ready for us to pick up. When we got to the dealership, he showed us the car and we took it for a test drive. Then Mr. Overby set up the satellite radio for us, and finished preparing the paperwork for the finance department. Just now, Mr. Overby called us to make sure we were happy with the vehicle. I told him were pleased with the BMW and would call if I had any questions. Overall, I would rate this purchase as a very pleasant one, and will go back to BMW of Silver Spring for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was really able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Great customer service!!!

This dealership was great and easy to deal with above all Scott Sohn went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his expert advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. Allen (Finance Manager) so quick and professional. I felt like family by the end of the whole process! I would recommend Scott in particular to anyone who is looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Scott was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Great Experience op

My Saleperson, Kan Zhou, provided me with a great purchasing experience. His customer service was first rate. We quickly agreed on price. We quickly closed the deal from first meeting to car delivery in 3 days, as he promised. My dealing with the finance people, particularly Anthony Lucas, was also a very good experience. This is where I spent the longest time. Mr. Lucas was fair and did the best that he could in working things out on the extended warranties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rossue, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great Experience

My Saleperson, Kan Zhou, provided me with a great purchasing experience. His customer service was first rate. We quickly agreed on price. We quickly closed the deal from first meeting to car delivery in 3 days, as he promised. My dealing with the finance people, particularly Anthony Lucas, was also a very good experience. This is where I spent the longest time. Mr. Lucas was fair and did the best that he could in working things out on the extended warranties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Darryl!We're happy to hear Kan was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Great customer service

This dealership was great and easy to deal with above all Scott Sohn went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his expert advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. Allen (Finance Manager) so quick and professional. I felt like family by the end of the whole process! I would recommend Scott in particular to anyone who is looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

528 from Miguel Mendez

I purchased a vehicle from Miguel in early April, he went above and beyond to make it a smooth process for us. I drove all the from Woodbridge for my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Honest and efficient. Seamless transaction.

Max is a solid salesperson. Very responsive to inquiries and provides clients with detail-oriented service throughout the process. Pays attention to client's wants and needs to make sure the car they receive is the car they will be proud to own. Recommend without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

I highly recommend BMW of Silver Spring

Purchased my first BMW from BMW of Silver Spring and have to say it was a really wonderful experience. My Client Advisor, Scott Sohn, made the process really easy by being transparent about pricing and working with me on getting the car I had my heart set on. I made it clear to him that I wanted to join the BMW family and he made that happen by offering me a deal I couldn’t refuse. The service overall is top notch and I will definitely be purchasing all my future BMWs from him. I would highly recommend Scott and BMW of Silver Spring to my own family and friends and to anyone in the DC metro area looking to purchase a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Shabib, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!