Reviews
Very pleased with the entire experience, from showroom to
Very pleased with the entire experience, from showroom to the lease and financing experience. Kudos.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Mr. Harold Shelby provided exceptional service during my
Mr. Harold Shelby provided exceptional service during my car buying process. He was very patient and thoroughly reviewed each vehicle that I was interested in seeing. You could tell that he was genuine and passionate about his work. He went above and beyond to make sure I was satisfied from the time I walked through the door, until the time I left. This put me at ease and made my experience enjoyable. I would definitely recommend Mr. Shelby and BMW of Silver Spring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
We bought our used Honda CRV from this dealership.
We bought our used Honda CRV from this dealership. Working with Karen was great. She is the reason we got our car! Initially it had been sold to someone else but when that fell through she was on it! She also accommodated us coming at the end of her night to test drive the car before we purchased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
My second BMW and I love it.
My second BMW and I love it. Mr. Shelby understood my needs and he showed me the right car... I love the process how easy, smooth, and comfortable I felt during this purchase. I am sure when my daughter will be ready We will come back for our next AMAZING NEW BMW. Me encanto el BMW que compre gracias a la ayuda de Harold. Harold estubo conmigo durante todo el proceso, me ayudo a escoger, encontrar y comprar el auto apropiado para mis necesidades. Se los recomiendo en un 100%. Maneje desde Virginia hasta Maryland para comprar esta Belleza BMW 330e White.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Carmen, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Our team is available should you require any extra help.
I love BMW and when the sales man makes you the process easier.. it is so great. Harold Shelby el vendedor perfecto.
Thank you... You make everything great. I will definitely contact You if I have any question. Harold helped me out in whole the process, and he also taught me how to activate and use the features in the car. Gracias.
Overall I had great purchase experience.
Overall I had great purchase experience. MS. Jackson was amazing to work with in this process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Laticia, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Rachel is always very helpful when I come in for service.
Rachel is always very helpful when I come in for service. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ron Askew made it an easy car buying experience.
Ron Askew made it an easy car buying experience. Definitely recommend going to him for your BMW needs. This is the second car I’ve purchased or leased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ron, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
They made it and easy car buying experience.
They made it and easy car buying experience. All my questions were answered and the salesman was professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ron, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I wanted to take a moment to express my gratitude for the
I wanted to take a moment to express my gratitude for the exceptional service I received during my recent purchase of a BMW X6. The overall experience was nothing short of excellent, and I am thoroughly satisfied with my vehicle. From the moment I stepped into the dealership, Ron Askew was welcoming and attentive. The sales process was smooth and efficient, and I appreciate the professionalism demonstrated by your team. The assistance provided in exploring the features of the BMW X6 and answering my questions contributed significantly to my decision-making process. Furthermore, the dealership's commitment to customer satisfaction was evident throughout the entire transaction. The transparency and honesty in the dealings were commendable, creating a trustworthy atmosphere that made the purchase experience enjoyable. Overall i had great experience with Ron Askew and I will certainly recommend to friends and family based on my positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Kareem, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
This is my 3rd new BMW purchase from your dealer.
This is my 3rd new BMW purchase from your dealer. Thanks for taking great care of me!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!