BMW of Silver Spring

Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market.

Steve was easy to work with, knowledgeable and candid. Felt he knew the different cars well and could help me decide on the best fit.

They have top notch service and would recommend them to friemdsl, family, strangers, fellow Ravens fans letc.

I had a great experience at this dealership. I was looking to purchase a car online and Scott Sohn helped me every step of the way. He was very informative and respectful. He made sure to show me every detail about the car and answered all of my questions. Flew there to pick up the car and drove 10 hours back. Enjoyed every mile of it.

I had the pleasure of working with Ron Askew (sales agent) and he was great to work with. From the moment I walked into the dealership, he greeted me with a friendly and welcoming attitude. He took his time to listen to my needs and preferences, and patiently answered all my questions. Most importantly, he never pressured me into making any decisions and allowed me to take my time to make the right choice for me--this is rare among sales agents at dealerships and I appreciated it. He has also been easy to reach since the purchase and he is always available to answer any questions I have (if I miss him, he calls back as soon as possible). I highly recommend Ron to anyone in need of a BMW car at that dealership.

I recently had the pleasure of working with Ron Askew (sales agent) who went above and beyond to assist me with my car purchase--BMW X1. From the moment I walked into the dealership, he greeted me with a friendly and welcoming attitude. He took time to listen to my needs and preferences, and patiently answered all my questions; when he didn't know the answer, he was honest and humble enough to admit it (he recommended that I schedule an appointment with one of the Geniuses to help with those questions). Throughout the entire purchasing process, he provided valuable insights and most importantly, he never pressured me into making a decision. At one point, I decided to go to CarMax to see if I could get a better offer for my car; in my experience, most sales agents would have pressured us to not do this but not Ron--he was still supportive and welcomed us back when we returned from CarMax. Even after purchasing and taking the car home, he still promptly answers all my text messages and he avails himself to talk with me whenever I have questions. Overall, I had a great experience with Ron and I highly recommend him to anyone in need of a reliable and helpful car agent (5/5 rating).

Working with Desirea Jackson was an absolute pleasure! She was friendly and knowledgeable and helped make the entire process seamless, I would recommend her to my friends and I will make sure to make my next purchase with her!

Great customer service and service follow up … gets it right the first time … always looking out for the customet

In 1995, after graduating from college, I walked into a car dealership with a small down payment and a mission to purchase my first new car. I was greeted by this excited salesperson, ready to make my dreams come true. Her name was Karen Herbert, Honda Sales Rep. She spent hours with me ensuring my comfortability with my first adult purchase and even stayed with my after the dealership closed to teach me how to safely drive home my new manual Honda Accord. Yes, she has the patience to teach me how to drive a stick-shift at 9pm 😊. Fast forward 28 years later….December 23rd is my 50th birthday and I am in the mood to purchase my first new luxury SUV. As I searched online all the different BMW lots, I found exactly what I wanted. Only for my neighbor days later, to drive home and pull into her driveway with my hand picked SUV. She actually bought my vehicle without any knowledge. She felt so bad that she shared her Salespersons name with me and asked them to reach out to assist me in my purchase. Lord and behold, while talking with the BMW Sales Advisor, I yelled out Karen…Karen Herbert, I know you!!! You sold me my first new car in 1995 and I still have your 1995 business card!!! I purchased my 50th birthday present, a beautiful BMW X5 and had the best experience reuniting with Karen, as she was just as patient, responsive, and knowledgeable, as I remembered 28 years ago. It was such a relaxing and pleasant experience from the initial phone call, to driving off the lot. I definitely recommend BMW of Silver Spring and reaching out to Karen Herbert, as your Sales Advisor. She has earned my loyalty, as a repeat customer and I genuinely appreciate her enthusiasm for my first new luxury purchase, as she was for my first out of college car.

BMW of Silver Spring is the most professional dealership that I have dealt with in these “modern times” on the internet . Unlike the majority of crooked dealerships on the web that are only trying to trick and scam you. BMW of Silver Spring is EXACTLY the OPPOSITE. BMW of Silver Spring treated me with total respect and honesty. I got a great car at a great price. Everyone I dealt with at the dealership was professional and polite to me. They went out of their way to make me feel like a valued customer and that they were a trusted partner in my purchase. Thanks especially to Harold my Client Advisor and John the Sales Manager. Great job to all at BMW of Silver Spring.