BMW of Silver Spring

I found Gen to be very knowledgeable and forthcoming with pertinent information. He gave me the tools I needed to make informed decisions with feeling coerced or pushed. One of my best overall car dealership interaction experiences.

Christian is just awesome. He has an in depth knowledge of all the vehicles and explains new and technical features in layman’s terms. Most importantly, he’s extremely personable and treated me and my family with the utmost respect. I rarely leave reviews, but wanted to share my experience.

My purchasing experience was great thanks to Desirea for making it smooth and not overly complicated.

Scott and Gen are rock stars! Scott maintained consistent communication with me as I navigated my purchase budget and my trade-in. He was patient and completely transparent through the entire process, which stemmed a few months as I awaited the arrival of a 2024 Series 4. Gen made the financial process an enjoyable one, and I can honestly say I had never before enjoyed the financial aspect of buying a car. He was friendly, transparent, and truly assessed my needs rather than trying to relentlessly push the extended warranties and other extras. I had ill feelings towards BMW after a horrible experience at my local dealership, but now, after my experience at Silver Springs, I can truly say I won't ever buy anything other than BMW now, and Scott and Gen at Silver Springs will be my go-to guys.

Ron was very professional and helpful in helping me make a decision on buying, he explained the different options and was never pushy.

Car sat over night and I picked up next day. I wished the car would have been detailed better...I came home and did it myself...they should hire me. Quality...I left with the car because I wanted it and I liked the deal for my trade. I wasn't fully clear on details when I left and I had to call back for a document I did not receive. All minor but there is such a thing as Good, Better...Best...and I received better. The money I spent, this review should be much better...i felt as if I was routine and the service proved it...not horrible but wasn't the best.

Harold provided the best customer service experience to me during my trade in. He was patience and honest which made my car buying experience pleasant.

Kyle is awesome. He is very kind and patient. Thanks agian for your wonderful service.

The process with Nate was transparent and seamless. From assessing what my needs were at the very start, felt more comfortable in my car search. Thank you.

My experience here at BMW of Silverspring was excellent. My Client Advisor Desirea Jackson has outstanding customer service skills. She is very knowledgeable about BMW products. This is my second BMW X7 from Ms. Jackson of BMW Silver spring.