Reviews
Excellent service so helpful and friendly.
Excellent service so helpful and friendly. Would definitely recommend BMW of Silver Spring to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Desirea, Delphin, Ms.
Desirea, Delphin, Ms. Karen and Mr. DeVane were very personable and professional. Desirea went above and beyond to make sure I had transportation while my car was being serviced. She held my hand through the inspection and registration process. Thank you BMW Silverspring!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I originally brought my car in for service.
I originally brought my car in for service. Learning that I would need to replace my vehicle sooner than later is when I met Brittany. She was so welcoming and genuine. She went above and beyond, and I couldn’t be happier! From the time of our meeting, she worked with me to make sure I was 100% comfortable as well as happy making the overall purchase of my 2020 BMW X3 seamless, from selecting a vehicle to financing. She was professional, attentive, considerate, patient and more so she listened. She did not try to sell me anything more than what I asked for. We discussed options to fit my needs that included body style, colors, amenities as well as price. She was very knowledgeable and could roll out the facts and stats about the vehicle I was interested in. She made me feel so comfortable that my test drive felt as though we were just out for an afternoon cruise. It was a long day, however, Brittany went above and beyond and made sure I had lunch while I waited to finalize my purchase. I will forever remember her infectious energy. I could tell that she is passionate about what she does and loves to see people happy. I am forever grateful to have a salesperson such as Brittany. She is my new go-to for all my BMW needs. Her customer service is UNMATCHED, and for friends and family looking to purchase a BMW I will definitely refer them to Brittany. THANKS BRITTANY!! #TeamBrittany #BrittanyRocks #BMWGuru
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Couldn't asked for a better experience.
Couldn't asked for a better experience. Worked with Kyle and Gen on a custom order BMW i4 and neither disappointed. Kyle kept me up to date on the car's process from the time it hit the assembly line to when it was delivered. Gave me plenty of time to review every part of the car before signing anything then walked me through every feature of the car before I left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
It was the easiest car buying experience that I can
It was the easiest car buying experience that I can recall. Everyone was courteous and efficient from the sales staff to the finance team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Kyle facilitated a remote deal and communicated
Kyle facilitated a remote deal and communicated effectively. Only came in to drive the vehicle home and in total only spend 1.5 hours at the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Zarva, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Couldn't asked for a better experience.
Couldn't asked for a better experience. Worked with Kyle and Gen on a custom order BMW i4 and neither disappointed. Gen made the finance portion very easy and answered every question I have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I really appreciated the time Deasrea & Pedro assisted
I really appreciated the time Deasrea & Pedro assisted me with my car yesterday thanks so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
The dealership is very professional, they move at a fast
The dealership is very professional, they move at a fast pace and do a great job of making your wishes possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Chris, thanks for your great review, and for giving our dealership such a high star rating!
Christian was nice.
Christian was nice. Didn’t go in person but he was very responsive and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
