Reviews
Brittany made our buying process a breeze.
Brittany made our buying process a breeze. She was kind and professional and really knew her facts and stats about the vehicles we were interested in. She made us feel so comfortable and never pressured or rushed us. We will be clients of Silver Spring BMW forever, Thanks Brittany!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
This was my first visit to BMW Silver Springs and Grant
This was my first visit to BMW Silver Springs and Grant was really helpful in answering my questions regarding tires. He was very knowledgeable which was a plus for me. The service was great from getting my tires and alignment to checking out. I will definitely be back for all of my car needs. Thank you BMW Silver Springs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
The entire team was very pleasant and helpful.
The entire team was very pleasant and helpful. Ms. Jackson did her very best to get me in and out as quickly as possible which I greatly appreciate. The service was so good in fact, that I am buying another car today.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
Super Nice & Friendly, very understanding of my needs for
Super Nice & Friendly, very understanding of my needs for a vehicle choice. Great sales rep
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
We have been working with BMW of Silver Spring for more
We have been working with BMW of Silver Spring for more than four years now. They are very attentive and we feel valued as clients when visiting. This time we worked with Eric Lovo. As usual Eric took the time tor walk us through different options and patiently worked different scenarios for us. We also worked with Pedro Delgado with the financial department. Pedro explained to us different options and worked with our budget. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My sales associate, Nate Vitek, was great.
My sales associate, Nate Vitek, was great. He made the process very easy. He took the time to answer every question I had, and was very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Buying made easy
My sales associate, Nate Vitek, was great. He made the process very easy. He took the time to answer every question I had, and was very knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Donnell, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Please don't hesitate to reach out if there's anything additional we can do for you.
Desirea has been very professional throughout the three
Desirea has been very professional throughout the three months of waiting for my bmw I xDrive50 which eventually came to fruition on Thursday March 30, 2023. She has been helpful and still is. Ready to answer all questions relating to the vehicle. I strongly recommend her for company’s commendation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Victor, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
I had purchased & financed a 740 CPO back in Jun 2020
I had purchased & financed a 740 CPO back in Jun 2020 from Silver Spring dealership. A few weeks ago I walked in to the dealership with some questions & wanting to make some adjustments about my payments, coverages, etc. Mr. Gen Awanohara took me in to his office and provided me with all the needed information. I subsequently reached out to him via phone emails with some additional follow up questions & requests. He emailed all the documents that I requested. Gen spoke & acted very professionally. He was very patient with all my requests. He completely answered all my questions. He was very responsive & quickly provided all the documents that I requested. He spoke & acted with my best interests in mind. I believe Gen is a great asset to this dealership. He would be the first person that I would reach out in the future with my financial needs as they arise.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Perfect experience
Hands down one of the best experiences I've had with shopping and leasing a new car. My sales consultant Lonnie O. was the bee knees, super experienced and down to earth. He explained everything precisely and helped me swap my lease. I also have to mention Aaron in the finance department, super professional and accurate. Both of these guys are definitely assets to the company. Will recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rima, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
