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BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Ron Askew was excellent!

Ron Askew was excellent! Great guy to talk with and also got the job done quickly. Hands down the best experience buying a car. Usually I’m at the dealership for hours on end. Mr. Askew was able to get me in my new car within less of 2 hours. I highly recommend seeking Mr. Askew if you’re looking to buy a car! The finical team was extremely helpful as well. Explained everything clearly and extraordinarily nice.

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  • Overall experience 5.0
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

I had the pleasure of working with Steve as my BMW car

I had the pleasure of working with Steve as my BMW car salesman and I cannot recommend him enough. He was extremely knowledgeable about the vehicles and made the whole car-buying process seamless and stress-free. Steve went above and beyond to ensure that I found the perfect car for my needs, and I truly appreciate his dedication to customer satisfaction. I will definitely be recommending Steve to anyone in the market for a BMW!

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  • Overall experience 5.0
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Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Desirea Jackson was amazing!

Desirea Jackson was amazing! She was very communicative and kept me up to date throughout the entire process, and I will definitely be coming back to her when it's time to get a new car. I cannot recommend her or BMW Silver Spring enough.

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  • Overall experience 5.0
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Dealer response

Hi Jasminem, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Superior Customer Service

Mr Grant King was exceptional and made me feel like I could depend on him for anything. His demeanor and professionalism is a credit to himself and the company and I would recommend him to anybody needing service. Thank you Grant. Ylonda C & Dana D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
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  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ylonda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

We were from out of town and they serviced our car

We were from out of town and they serviced our car immediately. Couldn’t have gotten home otherwise. Very professional and empathetic to our plight. Great customer service. Wish you were our dealer! Thank you so much!

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  • Overall experience 5.0
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Steve is amazing, he gave me an unbeatable deal on my X5

Steve is amazing, he gave me an unbeatable deal on my X5 purchase. I would definitely recommend Steve, great work with.

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  • Overall experience 5.0
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Dealer response

Hi Raghu, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I recently purchased a BMW X6 from David Davila and

I recently purchased a BMW X6 from David Davila and finance specialist Gen Awanoharo. These gentleman were excellent from start to finish. David and Gen made the transaction simple and efficient. David was knowledgeable on every level. He explained and demonstrated the features of my new vehicle . The finance manager Gen had everything read to go and as a result the paperwork was ultra efficient from start to finish. They are both very professional, knowledgeable ,and expert on what they do.

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  • Overall experience 5.0
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Consumer response

Great vehicle buying experience

I was truly disappointed to hear that the vehicle that I

I was truly disappointed to hear that the vehicle that I came in to purchase was said to have been damaged. However, Brittany did an amazing job and was very accommodating. She took her time to help me find a comparable vehicle.

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  • Overall experience 5.0
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I worked with Eric to trade in my current car and get a

I worked with Eric to trade in my current car and get a new lease. Once I showed interest in the car he reached out immediately and I was able to come to the dealership the next day for a test drive. He was incredibly friendly and answered all of my questions about each car. I enjoyed working with him and would do business with him again.

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  • Overall experience 5.0
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Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing BMW of Silver Spring as your first choice for service!

Kyle Green was extremely professional as usual this is my

Kyle Green was extremely professional as usual this is my second vehicle purchase built online. The only issue is there were 150 miles on my vehicle and I hadn't received it, this is a major concern because currently it is unknown why and who drove this vehicle. Obviously it wasn't me and a lot can go wrong if someone drives a vehicle 5 miles let alone 150..

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  • Overall experience 5.0
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Please reach out to us at (888) 295-2096 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.