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BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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BMW of Silver Spring was ON POINT!

BMW of Silver Spring was ON POINT!!! I Just purchased a used JCW Mini Cooper Convertible and the experience could not have been better. Steve and the entire team are pros and dealt with everything quickly and professionally. Normally I dread dealing with car dealerships. Not BMW of Silver Spring. Looking forward to my next car purchase with them!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Gen of BMW was incredibly helpful and knowledgeable.

Gen of BMW was incredibly helpful and knowledgeable. I felt well taken care of during the car buying process. I would highly recommend this dealership if you are looking for a new BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Awesome experience

It was a lengthy process ordering my car from BMW and having to wait to receive it. But i had the most awesome team memeber from the BMW of Silver Spring, Ms. Karen Herbert, who kept me in the loop with updates everytime until the car finally arrived. She sent me pictures and was as excited as i was. Thank you Ms. Karen, thank you BMW of silver spring for the swift process and handing me my keys to the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!

It was a lengthy process ordering my car from BMW and

It was a lengthy process ordering my car from BMW and having to wait to receive it. But i had the most awesome team memeber from the BMW of Silver Spring, Ms. Karen Herbert, who kept me in the loop with updates everytime until the car finally arrived. She sent me pictures and was as excited as i was. Thank you Ms. Karen, thank you BMW of silver spring for the swift process and handing me my keys to the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The best, helped me find the perfect car for a good price

The best, helped me find the perfect car for a good price and was very sweet and had lots of patience with me the entire time made me feel comfortable doing business 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Just worked with Scott in the purchase of a BMW.

Just worked with Scott in the purchase of a BMW. He was very knowledgeable, patient and a true professional. He took the time to explain in details from our first visit. When we went to pick up the vehicle he spent a considerable amount of time to show us the various features, functions and what we need to do to ensure we enjoy our new ride:) We very much appreciated his help and would highly recommend him to anyone looking to have a stress free experience when buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Jenny, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

Roberto was fantastic from beginning to finish!

Roberto was fantastic from beginning to finish! Our car was ordered, and came in much faster than we expected. We went to many dealerships, but no one compared to Roberto’s service.thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

Eric from BMW is Grwat!

I worked with Eric, he was great throughout the process. Even though I did not purchase from him, I would definitely recommend BMW of Silver Spring!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thanks for the recommendation, and have an amazing day!

We switched from Audi and it was the best decision we

We switched from Audi and it was the best decision we ever made. We were taken care of immediately and thoroughly from the moment we walked in through the time we drove off with our new car. Staff were kind, detailed and knowledgeable. The process was painless and fast. We specifically worked with Gen, Christian, and Nate. We plan to get our next vehicle from them and have already recommended them to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Jackie, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

I bought a car from Eric at BMW of Silver Spring, I had

I bought a car from Eric at BMW of Silver Spring, I had just been to BMW of Faifaix earlier, what a difference in treatment of their customers!! Very happy with both my car purchase and the Professional treatment from Eric, the finance mgr and the entire crew!! Please ask for Eric!! I live in Virgina but now I am a BMW of Silver Spring customer!! Worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!