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BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Found a Great Car for a Great Price

I worked with Steven to find a great used car for the right deal and he was extremely knowledgeable about the entire catalog of cars the dealership had to offer. I am extremely satisfied with my purchase and look forward to coming back for getting the car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

High Recommendation

We recently made our first purchase from BMW of Silver Spring. Steven R. was great to deal with. We worked out most of the details before we came to the dealership so our time there was streamlined and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!

Eric Lovo was very helpful with the purchase of my new

Eric Lovo was very helpful with the purchase of my new car. He made the process easy, smooth and without pressure or complication. I couldnt have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Brittany is an excellent person to work with in buying

Brittany is an excellent person to work with in buying cars. She assisted in my purchase of a Jeep and test drove the vehicle with me. It was her calming personality and not so pushy sales approach that sealed the deal. We would love to work with her, again. It was a pleasant experience! Thank you, Brittany!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Brittany will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

I had an incredible experience with Steven Roumeliotis at

I had an incredible experience with Steven Roumeliotis at BMW of Silver Spring. He was able to point me in the right direction for finding a really nice used car. He made the whole car buying process very easy to understand for a first time buyer like myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had a great experience in the entire purchase process

I had a great experience in the entire purchase process with BMW of Silver Spring. Eric is the go to go person and he will ensure ALL your questions are answered and all the process are completed without any issues. It was great meeting and talking to you Eric ! Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi Nayan, thank you so much for your feedback! Eric will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Good customer service.

Good customer service. Easy and fast approval. I was able to test drive the car and felt comfortable driving. I live that there was no pressure from the sales rep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

Desirea is the best!

Desirea is the best! Wouldn't buy a car from anyone else! Very responsive and extremely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Josh, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

My experience with BMW Silver Spring has been in a word

My experience with BMW Silver Spring has been in a word awesome. Not what I’d expect to say in going through the process of purchasing a new vehicle. The highly professional attention by sales advisor Desirea Jackson has made the lease and subsequent buyout of the lease of my current 530ix a comfortable experience. Over the years I’ve come rely on her advice and judgment. I must also mention a similar experience in working with business manager, Gen Awanohara in finalizing my most recent lease buyout. Both Desirea and Gen were reassuring and made the overall experience a most comfortable experience for me. Not to forget, service advisor Grant King who handled my most recent service a quickly and attentively. My experience has been such a comfortable one, I’ve recommended a few friends to consider BMW Silver Spring when purchasing a new BMW….one will finalize her purchase upon delivery of her new vehicle in a few months….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I stopped by for scheduled maintenance.

I stopped by for scheduled maintenance. Wait time was minimal and the work was performed in a timely manner. Rachel is always friendly and professional and keeps me informed of progress or problems encountered. Was also able to stop in and see David to discuss our upcoming lease termination and what options we will have in the purchase or lease of a new vehicle. David has been our friend and salesman for over 12 years. He does an awesome job in assisting us when we are in the market for new vehicles. BMW Silver Spring is the best dealership we have ever worked with and we intend to remain their customers for the foreseeable future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!