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BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Mr. Lonnie is awesome

Mr. Lonnie is a true professional. He made my car buying experience simple and quick. Highly recommend you see him now if you’re looking to purchase a new vehicle!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

I came to this dealership to merely test drive the bmw

I came to this dealership to merely test drive the bmw x4, but left with a brand new car! Ron was great and helped walk through the different features and functions of the vehicle. He also made sure the car was properly cleaned and set up before I drove off the lot! I appreciated all of Ron’s efforts. I am now driving my dream car and so happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Great Experience!

The entire process was amazing and seamless. Nate V was extremely professional and a tremendous advisor. He helped me get the car of my dreams X4 M40i. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Patrick, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

The entire process was amazing and seamless.

The entire process was amazing and seamless. Nate V was extremely professional and a tremendous advisor. He helped me get the car of my dreams X4 M40i. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Desirea was professional,knowledgeable,available and easy

Desirea was professional,knowledgeable,available and easy to work with. Buying a car is a stressful process but made easier by Desirea and the staff at BMW of Silver Spring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

I truly appreciate all that Ron has done to ensure my

I truly appreciate all that Ron has done to ensure my satisfaction. I did not give him an easy way to go yet he has been consistently fair, professional, patient, and gracious throughout. He’s had my back for the past month (after purchase) and it has not gone unnoticed. He could have easily washed his hands of me once I signed on the dotted line however that is not his character. He has high ethical standards and wishes to do what is right. Ron made good on every promise, and had outstanding follow up and follow through. He is the consummate professional. I HIGHLY recommend Ron. Arun has also been a pleasure to work with. His professionalism and warm demeanor made all the difference whilst working through issues. Overall, the customer service that I received was top notch! Thank you Ron and team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

Excellent service

I needed my car to be serviced as the low brake fluid light was on. I called BMW customer service and Mr. Grant King gave me an appointment right away to come in for servicing. He took all my concerns and shared it with the mechanics. I was very pleased with his professionalism. Also I received my car ready for the road again the same day. Thanks BMW and Grant!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nickie, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Brittany is clearly the best salesperson ever.

Brittany is clearly the best salesperson ever. She is a consummate professional who really knows her job and goes the extra mile to help customers. Will buy from her again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I recently took delivery of the i4 M50 and Eric Lovo

I recently took delivery of the i4 M50 and Eric Lovo provided excellent assistance throughout the purchasing process. Started working with Eric sometime mid-year (2022), from the initial test-drive, ordering process, and delivery, he demonstrated exceptional knowledge on this newer model. Through out the process I had many communications (email/phone) with Eric and his responses were immediate and clear. I praised Eric’s professionalism, attentiveness and trustworthiness. He went above and beyond to make my purchasing experience painless as possible. Five stars to Eric and BMW of Silver Spring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Eric was amazing!

Eric was amazing! This was my first vehicle purchase in over 12 years so I was a little nervous. However, Eric was highly knowledgeable and answered all my questions. I didn't feel overly pressured to make a sale. He gave me time to think through my decision. Even after the purchase, he assisted me in getting batteries for my key fob and arranged to put the plates on. He has great customer service skills and I would highly recommend Eric to anyone looking to make a purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!