Reviews
Easy as pie
We had a wonderful experience today at Chapman Ford. Dedrick was extremely helpful patient, friendly. everyone was amazing to deal with for our purchase. We will definitely be back for any future purchases. Thanks!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, your purchase and your feedback on our dealership. We are very happy to hear that Dedrick gave you the best experience possible when visiting Chapman Ford. We look forward to continuing working with you in the future and appreciate your loyalty to us. Your Friends at Chapman Ford
Morgan & service staff did a used vehicle inspection on...
Morgan & service staff did a used vehicle inspection on my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call Morgan in the service department at Chapman Ford Scottsdale if I need future service on my F150.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are happy to hear that you had a great service experience and that Morgan gave you the best service possible. We appreciate your patronage and feedback and look forward to serving you again. Your Friends at Chapman Ford
You did a amazing job
Thanks Derick for getting me a car and did whatever it took to give the best options and opportunities you thank you and more for helping. Sincerely Senobio,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that you had a great car buying experience with Derick . We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles. Your Friends at Chapman Ford
Dedrick is the man
Very knowledgeable and transparent. As a first time buyer I felt very comfortable and like I was in good hands. I got the exact car I was looking for. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford
Smooth Experience
Having bought cars before, I typically expect the worst walking into dealership. It was a pleasant surprise to work with Dedrick who not only was polite and cared about what I had to say, but he also made the process easy and hassle-free. From test driving the vehicle, to taking all my information, and leading us into the financing process, it could not have been easier to buy our vehicle. We expected to have it three days later which was no problem, but Dedrick was able to have it ready to go by the end of the process. I would highly recommend him to anyone looking to purchase a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles. Your Friends at Chapman Ford
Great selection and easy purchase process
Dedrick really made my purchase of a new Ford Ranger as smooth as possible. Pure friendly and none of the pushy business. I pretty much set the price and my terms and we made a deal as easy as that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know! Your Friends at Chapman Auto
Chapman Ford Reviews
This is the worst place to buy a car (period). I bought a car from Chapman and I was ripped off, lied to and eventually discarded as a customer altogether. Fortunately, I have moved on and anytime I see "CHAPMAN" in the advert - I know to avoid at all cost.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Johnny P, Thank you for bringing your concerns to our attention, we appreciate your feedback on our dealership. We would love an opportunity to address your concerns but certainly, understand if you are not open to doing that at this time. If you should change your mind and would like to come in and meet with our new management staff; we would welcome the opportunity to attempt to resolve your concerns. We wish you all the best in your future endeavors. Jamie Palmisano Internet Director JP@chapmanauto.com 480-425-5902
Worst Ford Dealership in America
This is the worst place to buy a car (period). I bought a car from Chapman and I was ripped off, lied to and eventually discarded as a customer altogether. Fortunately, I have moved on and anytime I see "CHAPMAN" in the advert - I know to avoid at all cost.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Johnny P, Thank you for bringing your concerns to our attention. We would like to speak with you to determine what exactly was your experience so we can address your concerns. I don’t have a Johnny P that has been in our store since 2017 that I can see, however since Johnny is a very common name I may not have the correct contact information under your review name. Please reach out to me direct at 480-425-5902 so that we can further discuss how to move forward in a positive direction. Jamie Palmisano Internet Director JP@chapmanauto.com 480-425-5902
I already spoke with manager after manager and eventually the owner, Baxter Chapman (before he passed away). There is nothing you can do to undo my experience. Chapman Ford was a horrible experience.
Johnny, You are referring to an issue that happened over 5 years ago, isn’t it fair to say things may be different now? Since we have no idea what your concerns are it is truly difficult to judge our store based on something that happened many years ago. If you would consider speaking with us and giving us an opportunity to address your current concern please give me a call at 480-425-5902. Jamie Palmisano Internet Director
Johnny P, Thank you for bringing your concerns to our attention, we appreciate your feedback on our dealership. We would love an opportunity to address your concerns but certainly, understand if you are not open to doing that at this time. If you should change your mind and would like to come in and meet with our new management staff; we would welcome the opportunity to attempt to resolve your concerns. We wish you all the best in your future endeavors. Jamie Palmisano Internet Director JP@chapmanauto.com 480-425-5902
Great experience.
Pretty great experience over all. Sabin was the only sales person who seemed to know anything about the Ranger compared to like 8 other sales people I visited across the east valley. If he didn’t know the answer to a question, he didn’t make something up and found the answer. Great job overall, would buy from again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford
Very Responsive
Sabin was overly responsive with all of my questions and concerns. Would return my text and calls within minutes it seemed like. Negotiated a great deal I was pleased with and the follow up post sale was as good as the pre. Finance Manager was also very assertive and helpful. Overall Experience was Greatly Satisfied 5 Stars!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford