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Chapman Ford

(682 reviews)
Visit Chapman Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (480) 648-2020 (480) 648-2020
Used (480) 619-5554 (480) 619-5554
Service (480) 648-0560 (480) 648-0560

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford from DealerRater.

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Great Customer Service

We took our vehicle for a recall and Rosi was very informative and advised how she would contact us. She checked on our warranty as we had been to Quick Lane previously and received great service from the technicians there. She was very friendly, efficent and informative about our car and repairs. The print out of our vehicle ad suggestions really help in maintaining good quality of our vehicle. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear that you had a great service experience. We appreciate your patronage and feedback and look forward to serving you again. Your Friends at Chapman Ford Scottsdale

Great buying experience

Very good communication on the phone before the sale, during and after the sale. If you’re looking for a new automobile I recommend you see the people at Chapman Ford

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford Scottsdale

Easy!

So thankful for working with this team from Chapman Ford! They were so helpful and patient with me as I was a first time car buyer! They were eager to make this experience be the best it could be for the both of us and I appreciate their dedication to make the customer experience a good one! So thankful for their sales team for making it happen and getting exactly what I wanted out of the deal! Amore Morsy was a great guy to work with and a real kind man. I enjoyed chatting about things beyond car buying and that made me feel comfortable and ultimately helped me decide on buying with you guys, thanks Amore!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford

Best truck buying experience ever.

From looking at trucks, to pricing, to finance, to delivery everybody was helpful, kind and courteous. Highly recommend Chapman Ford, Steve Countryman and team can't be beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford

Great Experience buying my new truck

Matthew Robertson will take great care of you, Everyone was kind, helpful, courteous. Highly recommend the whole team, Steve Countryman has the best team around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford

Super easy!

Felix was great to work with! I had to get my car via phone because I was moving to Phoenix from NY - he made the process smooth & easy. He even picked us up from the airport! Overall great experience,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapman Ford

Worth the wait!!!!

Felix made sure we got into a car we wanted for our growing family. Took a few try’s but we got her done. Thanks to Felix and the rest of Chapman ford family! Our family has a happy ending.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future car-buying needs! Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles. Your Friends at Chapman Ford

Awesome

For a novice vehicle purchaser that moved from Wisconsin to Arizona i felt very comfortable, welcomed, & well informed of my purchase. I had such a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future car-buying needs! Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles. Your Friends at Chapman Ford

Extremely helpful and cooperative!

Just moved to Arizona and needed a car. Found the car I wanted online and had been in contact with Felix prior to arriving. Felix was super helpful in giving us the information we wanted about the car as well as getting us an awesome deal on it! Got picked up straight from the airport in the vehicle I was interested in and got to test drive it upon arrival. Everyone at the dealership was very welcoming and friendly! Felix was also kind enough to introduce me to the city of Phoenix during the test drive, pointing out hot spots all around. Currently walking out with the keys to my dream car!! Definitely would recommend Chapman Ford to anyone looking to buy a car in the area. Special thanks to Felix for being so cooperative and super helpful throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, your purchase and your feedback on our dealership. We are very happy to hear that you had an excellent experience. We look forward to continuing working with you in the future. Wishing you happy and safe miles. Your Friends at Chapman Ford

Tim Beal, Sales is genuine real deal

From the moment my wife and I saw Tim, we knew our experience was going to be a positive one. He didn't look, walk or talk like a typical car/truck salesman. Tim is a genuine listener and "make it happen" guy. He heard me during the test drive as he explained various options and I said certain ones weren't important to me. He knew I had another appointment up north and I had just stopped in to see if a deal might be made. He asked my permission to check on things rather than just taking control. Tim went to his Manager and came back with 3 solid deal options because he had listened to what I had said. There was no hard pressure to try and up-sell on something I didn't want or need. I was able to make a well informed decision and the entire process from meeting through sign off in finance took about one hour. This is how an individual who knows his product(s), actively listens to his customers wants and needs, matches them using his expertise and personality to create an experience that is truly a Tim Beal genuine real deal others should aspire to achieve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your kind words, your purchase and your feedback on our dealership. We are very happy to hear that you had an excellent experience and hope you love your new car! Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles. Your Friends at Chapman Ford