INFINITI of Cool Springs

Went to the dealership for routine maintenance and repair Infiniti connect. Dealership provided a car for my convenience during the repair. xx the car for other maintenance and found I needed an updated module, which was replaced. All the work was completed same day, handled in a very professional manner,

It was amazing they found my issue and notified me ASAP. Trey provided me with premium service. I took my car in and within an hour I knew what was going on. I will be taking my car back for sure

Brought my G37 in for service. Needed an oil change, tire rotation, brakes and brake flush. Was in and out quickly with a loaner car great service. Marc was fantastic. On a sidenote Eric Hopkins needs a new picture with the email that was sent with this survey. A selfie isn’t real professional.

Originally I had scheduled a appointment with Camren but he was unavailable so MrMcCarter stepped in and provided excellent service so that I could make my decision on the car of my dreams. Thank you McCarter for all your help in the purchase of my Q60

Service on our 2013 JX 35 was prompt and efficient, and Marc Cooper was very professional and pleasant to work with. Compared with other Infiniti dealerships' service departments we have experienced, this one tops our list. Thanks for the excellent service provided!

Libbie Niswonger as my service provider is quite competent in every respect. She is knowledgeable and professional, with a caring attitude to boot. All of the employees in every category that I encountered, from the call center to route my appointment to service rendered and providing a loaner car regarding my visit were excellent. This has been consistent for many years with this dealership and owning Infiniti.

Ryan is always so pleasant and helpful. He has been available every time I have needed him. I wouldn't take my car anywhere else!

The service team was excellent; from scheduling, to keeping me informed of the repair process, to having my car ready at stated time. I am impressed with their professional attitude!

Received a card in the mail letting me know it was time for my 15000 service and then two days later my light came on in my car so I called on Monday to set an appointment at 10:00 am Tuesday to bring my QX80 in for it's annual service, oil change and also wanted it detailed inside & out. Dropped it off at 9:45 and they had a QX80 loaner waiting for me. I received text messages throughout the day letting me know status of what they were doing with my car and then an hour before it was ready they sent me a text to get ready to come pick it up. Only waited about 10 minutes once I got there to pick it up so had a cup of coffee and Danish in the waiting area. My car looks & smells great.

The experience of the sales safe was great. My wife and I were impressed with the knowledge of the sales and management staff. We look forward to enjoying this vehicle for many years to come.