INFINITI of Cool Springs

Marc Cooper was very professional and got the problems resolved. Had an oil change, rubber molding on top of the car, and pin for the gas cap installed.

The representative ( Libby ) is excellent at her job - she coordinated from start to finish and was very professional . It was prompt , reasonably price and completed all requested items and pointed out some additional items , which I appreciated.

Glenn Reames is very professional. Low pressure, very knowledgeable and frank. Hope to buy another car through him. Felt like he was a true professional, more like a lawyer or accountant than the cliché of the car salesman.

My service experience at Infiniti is always excellent. The car wash was a little lack luster this time and doesn't appear to have been vacuumed at all, but Frank is always great at explaining what I need done and what my options are. I really appreciate how easy and stress free the process is, especially getting a loaner car.

I gave this rating of Excellent because of the extreme helpfulness and professional disposition of the Service Rep., Danny, who attended to my request for Service. Danny was helpful in a number of ways: he kept me informed about progress; he pointed out some discoveries such as the need for an alignment and rear break pads; he asked if I needed a loaner car; and he gave me a estimated when the Service would be completed. And when it was all done, he walked me to my vehicle and shook my hand. I also met with Eric. Both of these men are consummate professionals who put the needs of the Customer first. They not only talk about customer satisfaction, they demonstrated it in their behavior and manner. This was perhaps my best experience at Cool Springs Infiniti. Thank you Daniel Gibran

Soooooo the service and accommodation received was excellent. however, the $221.00, was a bit overpriced for a battery though. I was definitely surprised when I received the invoice....

They where very helpfully. Going the extra mile to keep you happy. I wasn?t expecting a courtesy car. My wait wasn?tlong at all. They even had my vehicle washed when?s I went to pick it up.

Recently purchased a 2014 Q50. Took it to Infiniti of Cool Springs to upgrade the telecommunications. Marc Cooper was my service advisor and set up a new account for me and patiently led me through the process. Answered all my questions as a new owner and provided helpful information going forward.

Jay Garner was great to work with. He was responsive and made the experience enjoyable and stress free. That he helped pair my phone with my Bluetooth was appreciated

The service team is great. Took my car in for my first service appointment with them and they took great care of my car. Very honest and thoughtful crew.