INFINITI of Cool Springs

Everything about my call to the service to follow up was superb. I love the text notification updates. It makes it easy to communicate with no waiting or on hold

If this experience is an example of attitudes and the professionalism I can expect on every visit I will gladly have my car serviced here on a regular basis. I must confess I'm a Lexus owner and have been for 25 years. It has been their product and their exceptional Service Department that have earned my loyalty. This experience with Trey and their Service Department will earn the same loyalty from me. Let me add, a VAST improvement over my purchasing experience 6-7 years ago!!!!!!!!!!!

I have had my car serviced at Infiniti of Cool Springs for a year and a half now. I have always, always been more than satisfied with the ease of scheduling, availability of loaners, the cost of repairs and the dealership’s integrity.

Rachael with the service department was very helpful and kept me informed as to what was being done to our car. She took great care of us.

Service was great, tires in stock, price was good.Service was done quickly and correctly. Was able to get me in same day and on a Sat.

We have had a bad taste in our mouth for Infiniti of Cool Springs since our purchase experience was not satisfactory, but the service department made up for it. Great experience, they took great care of us and our QX80. Thanks service department!! 5 stars

Friendly and good customer service. Had me in and out in a timely manner. Definitely will continue to take my car to get serviced there!

Everything went well; car wash took longer than expected. My customer service representative was excellent (Joseph Battle). Very nice young man and very knowledgeable. Thanks

Marc Cooper was absolutely wonderful. He made everything simple and quick. My vehicle was in and out in no time and Marc made sure all of my questions were addressed prior to leaving. He escorted me out to my vehicle and wished me a good day. Great experience!

Cool Springs Infiniti has been 'my' dealership since 2000. I have had great service and my cars have been cared for meticulously.. Yesterday was ''new car' buying day and I chose a pre-certified used car through the internet sales area. Shawn Carter was my salesperson. I really enjoyed my time with Shawn from looking at the current inventory to telling childhood stories about loving cars. Shawn ran CarFax reports, explained the pre-cert. process, highlighted the warranties associated with a pre-cert. car and answered a ton of questions thoroughly AND with a great deal of patience. Several of the sales sraff and various managers stopped by to day 'hello' and to thank me for my business. When it came time to talk money, there was none of the old school 'back room' feel to that which I appreciated. On another note, I have just met Marc Cooper, one of the service advisers. Marc will be working with my husband's car and with mine. We are Infiniti fans!