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INFINITI of Cool Springs

(1,355 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Cool Springs from DealerRater.

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Victoria did a great job with great service!

Victoria did a great job with great service. She was very personable and could answer our questions, I would recommend Victoria and will use her again. This is my 4th Infiniti car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jay is awesome!

Great service as always! Thank you as I am being taken care of each time I have come in for service. I will continue to buy Infinity

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was friendly, accommodating and prompt

Service Frank has been very prompt and helpful with my service. He seems truly interested in keeping everything on my vehicles up to day. The service department continues to be very good overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Infiniti Service

Great experience. Thanks! Service department was thorough and did not take a lot of time. Not pressured to do extra work on my vehicle, but was advised of what work would be required. I will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

My wife and I had a great experience at Infiniti of Cool Springs! Curtis was great, Alex was great. They shot me a fair price on the new car and on our trade from the beginning. I do a LOT of research before stepping foot in a dealership to be prepared. I was very happy with the deal I received and love the new ride! Very friendly and professional staff. Look forward to our return visits when it's time for oil changes and other regular maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GOOD EXPERIENCE

AT FIRST THERE WAS SOME CONFUSION, AFTER WE GOT THROUGH THAT IT WENT OKAY. A LITTLE SLOW WAITING TO DO PAPERWORK AND FINANCING. OVER HAPPY WITH VEHICLE AND DEALERSHIP

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

I recently purchased a 2019 QX50 from Infiniti of Cool Springs. Cameron was considerate, knowledgeable, and accommodating through the entire process. Will definitely give Infiniti of CS the first opportunity to earn my business next time I purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Above and Beyond

From the initial phone call to the pick-up and payment, this was an absolutely perfect experience. I hit an issue and they worked with me to perfectly resolve it in a win-win way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great!

Great service and friendly staff. I drive 2 hrs to get my QX serviced. I wouldn’t go anywhere else, very professional and on top of everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

I've taken my 09 G37 here for service for the first time this year, and twice so far. Both experiences have been great. The service is great, the communication is great, and the work they've done on my car has been great! I live an hour away from Infiniti, but I won't take my car anywhere else from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.