Scott Clark Honda

I purchased a civic si from this dealer a little over a month ago and unfortunately it broke down. The service manager (Robert) offered to have my car towed to him, since I live in Durham. He had a loaner car ready for me so that I could travel to work. My car was ready in 2 days but on my way to pick it up I got a call saying that something else was wrong with my vehicle. Upon arriving there Robert was very kind and explained my options. I decided to trade my vehicle for another car and Robert set me up with an amazing saleswoman. My last car buying experience here was not great so I was nervous about trying again, but it was definitely worth it. Jamara worked very hard to find the car I wanted and was very prompt with delivering information to me. Everyone I worked with made sure I understood every step of the process and made me feel like I made a great investment. I guess this goes to show that it really makes a difference if you work with the right people. Jamara and Robert really turned my tragedy into a positive experience.

Salesmen lied to you in order to sell you the extended warranty program... They tell you all the things that you want to hear in order to agreed to the purchase but later down the road you learn a different story. They said that your money is guaranteed and you will get a refund if you don't use the warranty but that is a big lie. I paid $2,100 for my warranty and I never used and they are just refunding $540 dollars... They should be honest with the buyers and tell the true about the whole procedure and stop the pushing and pushing in order to obtain the sale commission.

Jay Diaz was my service representative, he was very pleasant, professional and kept me informed. The visit was good and i was out in the expected amount of time.

Salesmen lied to you in order to sell you the extended warranty program... They tell you all the things that you want to hear in order to agreed to the purchase but later down the road you learn a different story. They said that your money is guaranteed and you will get a refund if you don't use the warranty but that is a big lie. I paid $2,100 for my warranty and I never used and they are just refunding $540 dollars... They should be honest with the buyers and tell the true about the whole procedure and stop the pushing and pushing in order to obtain the sale commission.

Rather than one a zero would be the best thing I can provide for the customer service I've received.The people over there never stand on there words. First thing is I've called the Scott Clark Honda to get pricing of the new accord and we had some conversation and we had a deal on 27K and we made an appointment to buy the car, I've never met the person I spoke over the phone and someelse showed up and then they shifted gears and said we never said we had a deal for 27K and they tried to push me on the numbers and I've returned back. Later when I returned they had called me and gave an offer for 27.8K and they've apologized for the inconvenience and said that this is valid till EOD Dec 31 . Second thing is that they've called me on 31st and they were rudely saying that this offer which we gave for 27.8k is no longer available even when I'm not interested. May people working there should have to learn how to deal with customers and stand on the words which they speak. I went to Scott Clark as referred by one of my friend and from now on I'd never refer any of my friends or Colleagues to Scott Clark may be better go to Hendrick Honda or Priority Honda for a better and loyal service

Jenny Miranda was my Sales Consultant. She was understanding, easy to work with, upbeat and professional. Ask for her if you are purchasing a car.

Considering the time spent traveling, Helwig did an outstanding job with my transaction to make the process worth the time. He definitely goes the extra mile. Thanks!

Was told by sales mgr Glenn that they would locate the base CRV we wanted in any color and no additional charge added. When were ready to have them locate the color we wanted the GM Marcus N. advised would be an additional 600 to get off another dealer lot. No priority for customer satisfaction at this dealership. Buyers beware !

Oh boy! Where to start....My wife and I purchased a used car from Scott Clark Honda. We purchased said car under the pretense that it had been in no prior accidents. The salesman, (Glenn H.) assured us said car had never been in any accidents. We were shown a one page Carfax that also stated the same. Here comes the good part...we go to trade in said car and come to find out it had not only been in one accident...but THREE separate accidents that we were not aware of or told. It's my understanding that they used the old "bait and switch" tactic with the Carfax report. First off, don't trust Glenn H. We did end up speaking with the General Manager (Marcus N.) who offered no apology and was quick to stonewall us on many of our questions. We wanted the dealership to buy the car back, obviously that didn't happen. Since our car had been in three prior accidents that we were unaware about we ended up with a large balance of negative equity. I guess the saying "you can't trust a salesman" is true. Glenn H. is a sleazy salesman. I would not recommend every purchasing a car from this dealership. They will try and screw you every which way. We trusted them...they bent us over and abused that trust. Plain and simple.

Very professional from start to finish. Really looked after my particular needs and understood quickly what the issue was. Assured me that he would do everything to ensure a smooth process, and it was with his attention to details. Very nice experience! Will always come back to Scott Clark Honda Independence Blvd.