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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Awesome sales and finance!

Lisa was great, got me in and out. Michelle was just as fast due to me having to go to work and running late. I would definitely be back in the future to buy from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Failed Promises

Wanted to follow up with a lot of the bad reviews. I traveled from Indianapolis to find the exact truck I wanted. They delayed me getting the truck as i informed them I had to be gone by X o'clock. The A/C did not work, they told me to get it fixed and I would be reimbursed. I got it in writing form the Sale Manger., year later and I still have not got anything. I'm a soldier and deploy often for my country. I don't have the time to deal with this. I would never go back to this place and they need to figure out how to make it right!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying a Vehicle

I bought a vehicle from here. The same day the check engine light came on. I had to bring the vehicle back and it has been there for almost 2 weeks now. I have not gotten an update yet as to when or what is actually wrong with the vehicle. They were nice about it and I do like the vehicle and am satisfied with the space it provides and the smoothness of the ride, but would really like to enjoy driving it before my first payment is due.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful Experience

Just purchased a Dodge Grand Caravan! I worked with Lisa Bjegovic, she was so professional but so personable. She really listened to my needs and worked with my budget. Lisa explained the inter workings of my car in language I could understand, and before I left the car lot she set up my phone for me. She said if I needed anything to give her a call. Every one there congratulated me on my purchase. I felt that Lisa looked out for my interest and there was no pressure. I will be sending folks her way. Delois Scott

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very easy to work with.

Just purchased a used Ford truck and traded in my jeep. Everyone at the dealer was extremely nice and worked very hard to make the deal. My salesperson Tracy, jumped through hoops to make a deal work for us when we felt the first choose was out of the budget. But I felt they were working to make it work for us, and not force us to buy a car. The trade-in was priced well, and the overall sale was very fair. Good people to deal with. I have use them in the past for service, and they worked very hard for me then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2016 JEEP CHEROKEEE TRAILHAWK

Dealing with Johnny was a great experience. You can tell this dealer is not ran like all the big dealers that make false promises. One of the reasons they won the order is that Tracy McCarty was first to respond after I submitted an inquiry. What is truly impressive is that it is not automated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service! Great People!

So pleased with this dealership and our salesperson Tracy! We found exactly what we wanted & they made sure it fit into our budget!!! Great Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First New Car

Found a used Jeep Compass on Cars.com, was very quick to respond to my interest. I ended up buying a Brand New one. Russel Pray found another rebate for me and I saved more money than buying used. Great salesman, no pressure and answered all my questions, I had a lot being my first time getting a new vehicle. I am telling everyone what a great experience I had and I would buy there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Very pleasant experience, great prices , great service, and excellent quality. Will definitely recommend. The salesman Luis did an excellent job going over everything and getting us the best possible deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My 2016 Jeep Cherokee

I just wanted to send out my thanks to Johnny and the entire sales / service team for my Jeep Cherokee Latitude. The deal was outstanding, the follow-up and completing all sections of my transaction were fantastic. I would definitely recommend this dealership and will use them going forward. Kevin Lange May 18, 2016

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.