Reviews
Best car buying experience I have had!!!
Best buying experience ever! I have bought many cars over the past years. From multiple dealerships in the area from Lincolns to Cadillac. No dealership matched the experience that I had with this dealership!! Jordan the salesman was very knowledgeable of the cars he showed me, every question I asked he knew the answer not once did he say I can find out or I can get back with you on that. He was patient with me- I took 3 trips into the dealership and looked and test drove different cars. The best price for my trade in than any dealership between the Indiana line to Laporte Indiana. Never did they downgrade or pick at my trade like other dealerships, they gave me an excellent market value for my trade and best price for my new car. Other dealerships talked down to me-my opinion-because I was a single woman. Not this dealership. Jordan gave me respect and answered all my questions. Made my buying experience an easy one.He was laid back and down to earth no pressure to make my decision in a hurry. Once I made my mind up on buying the car I was out the door and driving my new car in record time. Chris the sales manager was excellent as well. Made it known he stood behind his salesman and the cars he had to sell. I highly recommend this dealership to all single woman looking to buy a new vehicle and want to be treated equally. I walked in with a price in mind and spent exactly that. I bought the best car in my opinion I could get with my trade and cash I had to spend. No disappointments as I pulled out of the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Issue resolved!
Their General Manager Art is a nice guy and values his customers. Had a small issue with their service Manager Randy but Art was very willing to help me resolve the issue. Would still recommend this place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ram 1500
Absolutely the best buying experience in my life the salesman Jordan Gatzka easy to talk to I feel like he was on my side throughout the whole process will recommend him to everyone I know. In the finance department had me in and out and Michelle work very hard for us it was much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Scott for letting us earn your business. We appreciate the great review and look forward to seeing you again for your routine maintenance. Thanks again!
great experience!
Came in skeptical about being able to finance a new 2016 dodge challenger... but after a few hours and a great sales experience I was able to drive off the lot in my new vehicle that day. My credit wasn't very good but they were able to finance me a really nice vehicle at a good rate. Thank you for all of your great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, travis. We're so glad that we were able to bring it all together for you. Whether your credit is stellar or challenged, we do our best to make sure you drive off satisfied. Enjoy your Challenger!
**Updated 06/29/2022** Holy crap has our experience
**Updated 06/29/2022** Holy crap has our experience changed from when they were Michigan City CDJR. The sales process starts with what you’re interested in and quickly morphs into them showing you a vehicle without a known price and they won’t give you a trade in or estimated payment even if you know your credit because “you’ll just use it to shop us.” Tabitha is very smart and knows her vehicles, but very slimy. She hinted that we should work out a deal without my girlfriend around as some sort of favor to me. We informed management of what happened and they found it to be acceptable to not provide pricing, estimated trade value (unless you sign intent to purchase), and sneak around behind your partner’s back to make a large purchase. **Original** I'll start with saying that I don't understand why everyone else had such a bad experience, but mine was enjoyable. I went to a few dealerships in the area and decided to purchase a vehicle here. Luis was the salesman that I dealt with. I wasn't sure which vehicle I wanted and after looking at a few of them, Luis had me take one home for a couple days which helped me decide. During my overnight test drive, I popped a tire, put the donut on, and explained the situation on Monday. Luis and the manager were very understanding and I wasn't charged for the tire. They ordered one and replaced it for me two days later, had the vehicle gassed, washed, and ready to go! This was my first new vehicle purchase and they were very patient through all of my questions. I am very happy with my purchase from Michigan City Chrysler Dodge Jeep Ram!
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Lying Salseman & WILL NEVER RETURN
My husband and I drove all the way from Wisconsin to Indiana to purchase a vehicle from Michigan City Chrysler Dodge Jeep RAM. Later down the road we got our vehicle appraised and come to find out when they ran the Carfax report, there was an accident reported as well as potential odometer rollback. Neither of which we were informed about even when we asked. We are extremely disappointed that we are a victim of this and that we were never properly informed about our vehicle that was sold to us by Blake Klimasara. Also, when I tried contacting him about it, I never got a response. So incredibly rude. We will never return to this dealership and will never recommend anyone to them. Stay away!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Michigan City Chrysler only uses Autocheck for all of our vehicle history reports. We do not sell frame damage cars or true mileage unknown vehicles. We inspect all of out pre owned vehicles. The mileage was reported wrong from a state emissions facility but that happens so frequently Autocheck shows the entry as not included in rollback calculation. The report we have access to says does not show accident or mileage issues. We have included a copy of the Autocheck report. This report is brought to you by: NEXGEN AUTO LLC 9701 S 78TH AVE HICKORY HILLS, IL 60457 708.243.2208 www.michigancitycdj.com Your AutoCheck Vehicle History Report Report Run Date: January 13, 2016 12:37:15 PM EST 2004 Dodge Neon SRT4 many owners many owners Calculated Owners: 5 Class: Small Car - Economy Engine: 2.4L I4 SFI Country of Assembly: United States Vehicle Age: 12 year(s) Calculated Owners: 5 VIN: 1B3ES66S84D610255 Year: 2004 Make: Dodge Model: Neon SRT4 Style/Body: Sedan 4D This vehicle's AutoCheck Score The AutoCheck Score is a summary of your vehicle's history. It lets you compare similar vehicles with ease. About the AutoCheck Score This vehicle qualifies for Buyback Protection buyback Safeguard your investment with AutoCheck Buyback Protection. It reduces the risk in buying a used vehicle. About Buyback Protection Accident Check Reported accidents: 0 Title and Problem Check Your vehicle checks out: Odometer Check Your vehicle checks out: Last Reported Odometer Reading: 78,000 Vehicle Use and Event Check Specific vehicle use(s) or events reported View Detailed History Accident Check Not all accidents / issues are reported to AutoCheck. checks_out Your Vehicle Checks Out: There have been no accidents reported to AutoCheck for this 2004 Dodge Neon SRT4 (1B3ES66S84D610255). AutoCheck receives its accident data from government sources and independent agencies, and based on the information available to us, we have found that no accidents have been reported on this vehicle. Title and Problem Check checks_out Your Vehicle Checks Out: AutoCheck's database for this 2004 Dodge Neon SRT4 (1B3ES66S84D610255) shows no negative titles or other problems. When reported to AutoCheck, these events can indicate serious past damage or other significant problems, and disqualifies the vehicle for AutoCheck Buyback Protection. Check the Vehicle Use and Event Check for reported accidents that can affect vehicle safety and value. 0 Problem(s) Reported: 15 Title/Problem areas checked: image No abandoned title record image No damaged title or major damage incident record image No fire damaged title record image No grey market title record image No hail damage title record image No insurance loss title or probable total loss record image No junk or scrapped title record image No manufacturer buyback/lemon title record image No odometer problem title record image No rebuilt/rebuildable title record image No salvage title or salvage auction record image No water damaged title record image No NHTSA crash test record image No frame/unibody damage record image No recycling facility record Odometer Check checks_out Your Vehicle Checks Out: AutoCheck examined the reported odometer readings reported to AutoCheck for this 2004 Dodge Neon SRT4 (1B3ES66S84D610255) and no indication of an odometer rollback or tampering was found. AutoCheck uses business rules to determine if reported odometer readings are significantly less than previously reported values. Not all reported odometer readings are used. Title and auction events also report odometer tampering or breakage. 0 Problem(s) Reported: Mileage Date Reported image 105 09/10/2004 image 60,433 01/04/2008 image 60,500 05/02/2008 image 61,000 05/03/2008 image 88,000 03/26/2010 not included in rollback calculation image 114,000 03/13/2012 not included in rollback calculation image 68,750 10/22/2012 image 69,095 01/05/2013 image 74,563 06/29/2013 image 74,563 08/05/2013 image 78,000 09/17/2013 Vehicle Use and Event Check image Information Reported: AutoCheck shows additional vehicle uses or events reported to AutoCheck for this 2004 Dodge Neon SRT4 (1B3ES66S84D610255). This includes reported vehicle uses such as rental or lease, and events such as whether the vehicle has been reported to have had a loan/lien or a duplicate title issued. Other events show if the vehicle has a reported accident and how many calculated accidents or if it has been reported stolen or repossessed. It is recommended to have pre-owned vehicles inspected by a third party prior to purchase. 0 Event(s) Reported: 6 Vehicle uses checked: image No fleet, rental and/or lease use record image No taxi use record image No police use record image No government use record image No livery use record image No driver education record 2 Event(s) Reported: 9 Vehicle events checked: image No accident record reported through accident data sources image No corrected title record image No duplicate title record image Emission/safety inspection record(s) image Loan/Lien record(s) image No fire damage incident record image No repossessed record image No theft record image No storm area registration/title record Detailed Vehicle History Many owners Many owners Calculated Owners: 5 Below are the historical events for this vehicle listed in chronological order. Any discrepancies will be in bold text. Report Run Date January 13, 2016 12:37:15 PM EST Vehicle: 2004 Dodge Neon SRT4 (1B3ES66S84D610255) Event date Location Odometer reading Data Source Details 09/10/2004 PORTAGE, IN 105 Motor Vehicle Dept. TITLE (Title #:04036537025) (Lien Reported) 09/25/2004 PORTAGE, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 07/27/2005 PORTAGE, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 08/01/2006 PORTAGE, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 07/31/2007 PORTAGE, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 01/04/2008 MERRILLVILLE, IN 60,433 Dealer Record VEHICLE IN DEALER INVENTORY (COLOR REPORTED AS RED) 05/02/2008 CROWN POINT, IN 60,500 Motor Vehicle Dept. TITLE (Title #:08536086011) (Lien Reported) 05/03/2008 IN 61,000 State Agency PASSED EMISSION INSPECTION 05/06/2008 CROWN POINT, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 02/10/2009 CROWN POINT, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 03/26/2010 IN 88,000 State Agency PASSED EMISSION INSPECTION 04/13/2010 CROWN POINT, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 03/02/2011 CROWN POINT, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 03/13/2012 IN 114,000 State Agency PASSED EMISSION INSPECTION 03/14/2012 CROWN POINT, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 10/20/2012 GARY, IN Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL 10/22/2012 GARY, IN 68,750 Motor Vehicle Dept. TITLE (Title #:12467206000010) 01/05/2013 WESTVILLE, IN 69,095 Motor Vehicle Dept. TITLE (Title #:13390003000019) (Lien Reported) 06/29/2013 CUDAHY, WI 74,563 Service Contract Company SERVICE CONTRACT ISSUED 08/05/2013 CUDAHY, WI 74,563 Motor Vehicle Dept. TITLE (Title #:13217T70207) (Lien Reported) REGISTRATION EVENT/RENEWAL 09/17/2013 CUDAHY, WI 78,000 Motor Vehicle Dept. PASSED EMISSION INSPECTION 07/26/2014 CUDAHY, WI Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL This Vehicle's Glossary Below are the specific definitions for events that appear in this vehicle's report. More information is available in the full AutoCheck glossary. Term Section Location Definition Loan/Lien Vehicle Use and Event Check A loan/lien is the legal right to take and hold or sell the vehicle of a debtor as security or payment for a debt. Normally, a vehicle will have a lien due to a loan or unpaid repair bill against the vehicle. Check with the seller to ensure that the lien has been satisfied. Emission/Safety Inspection Vehicle Use and Event Check An approved emission testing station has inspected the vehicle to measure the amount of pollutants the vehicle emits into the environment.
Will NEVER return and you shouldn't either! BEWARE
My husband and I drove all the way from Wisconsin to Indiana to purchase a vehicle from Michigan City Chrysler Dodge Jeep RAM. Later down the road we got our vehicle appraised and come to find out when they ran the Carfax report, there was an accident reported as well as potential odometer rollback. Neither of which we were informed about even when we asked. We are extremely disappointed that we are a victim of this and that we were never properly informed about our vehicle that was sold to us by Blake Klimasara. We will never return to this dealership and will never recommend anyone to them. Stay away!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
used jeep wrangler purchase
I recently purchased a used vehicle from Michigan City Chrysler and they went above and beyond my expectations with their customer service. Would recommend anyone who is looking to purchase to look here first.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Do you know how to return a phone call?
The answer to that question is NO! My beef is more with the service department. I called and left a message on their overnight line. When I did not receive a call back in a timely manner, I called them. I was told that the service manager handles the scheduling and he was on the phone and would return my call as soon as he got off the phone. That was 9:30 am on a Wednesday. It is Thursday morning and they finally decide to return my call. When I had not gotten a call back in a timely fashion, I called other dealerships on my route and found one who could accommodate me. Perhaps they should remember that they may be the only Dodge dealer in Mich City, but there are plenty more dealerships in the area who will be more than glad to step up and fill the gap they leave when it comes to SERVICE. I do not feel they know the meaning of the word!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are now under new management since August 2015. Our Customer Service Rating for Chrysler is now 100% for the last several months. All previous Managers have been replaced
Bold face lied to
We drove from our home in Martinsville to Michigan City to buy a 2007 Charger R/T with the Road and Track package we had been told it was awesome and in great shape with no issues. When we got there and looked it over we had suspicion it had been wrecked but we were shown a car fax type report with no wrecks and were assured it had never been wrecked. It was shown as certified pre-owned and were told they can't get that rating if it had been wrecked. So we bought it and got it home and started having issues within 3 months. Our local dealer did some repairs under the 3 month warranty it had and we were closer to happy then as usual more issues start arising after the 3 month warranty ran out (which by the way is actually only two months as you can't use it the first month or the conditions will be deemed as pre-existing) anyway fast forward to December of last year when it was totaled it and all of our suspicions were confirmed, this car had been heavily wrecked, the whole front end was aftermarket parts and the whole passenger side was bondo.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are now under new management since August 2015. Our Customer Service Rating for Chrysler is now 100% for the last several months. All previous Managers have been replaced