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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Quick and easy

I came in needing new brakes. They gave me a fair price and my vehicle was good as new. They didn’t give me the runaround like most places I have been to before and for that I am grateful and they have earned my business for life. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! It was our pleasure to give you the best service! We look forward to working with you again in the future!

Best service ever!

Scott D. is super knowledgeable! Did everything to find my perfect Jeep for me in my price range! He kept me updated with everything I needed to know and is always there whenever I have questions! Wouldn't recommend any other guy for the job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are happy to know that Scott was great during your visit by being knowledgeable and helpful. It is great that Scott was able to find you the perfect Jeep at the right price. We appreciate you recommending Scott and we hope to see you again soon!

Challenger

Bought a new Challenger and my wife bought a new Durango! They made it fairly simple both times. No complaints with anybody we dealt with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! It is wonderful to know that your experience with us went well and that both you and your wife bought vehicles from us! We are glad to know that both of you car-buying experiences were simple and we hope that you will continue to visit us in the future!

Amazing!!

Mike Gatton was very friendly and patient, he took the time to work with us and meet our needs. Great customer service, great experience, highly recommend going through BIG and working with Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the five-star review! We are so glad to hear that Mike made a positive impact on your experience with us!

Great Worker

Jermaine has great customer service and he's a pleasure to have. He also help me find the appropriate part for my car. I was very satisfied and I highly recommend Jermaine if you need any help with parts for your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! We are delighted to know that Jermaine provided you with great customer service and was a pleasure to work with. It is wonderful that you were satisfied with your experience and we hope to see you again soon!

Parts

Very great place excellent staff friendly and we'll make you return for anything with your car..I recommend everyonein Michigan city to go there for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation! Our team is always happy to help and take care of your vehicle.

Jermaine Cross is the best employee!!!

He is the best at what he does! And he’s very helpful, knowledgeable, and efficient!!! Jermaine Cross! Is one of the best employees that they have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review and rating! We are happy to know that your experience was good and that Jermaine was helpful, knowledgeable, and efficient during your visit. We truly value you as a customer and we hope that you will visit us again soon!

Sales

So impressed with the guys in service I talked my wife into looking at jeeps we rolled in and a jeep caught her eye . Gave us a fair price on our trade and and real nice with final numbers went out of their way to help us out with anything we needed for the bank . Awesome atmosphere and everyone is just so nice .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to leave us a positive review and rating! We are glad that you were impressed with our service staff and that we were also able to get your wife a fair price on a trade-in. We appreciate both you and your wife's business and we hope that you will visit us soon!

Great service

I don’t even have a Chrysler Dodge Jeep Ram and I still bring my Lincoln there and am happy to do it because of the people that are there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad that our team has earned your business! They are always willing to help you with your Lincoln. We appreciate your feedback, and we look forward to serving you again in the future.

The best

I take my Lincoln to the Chrysler store for minor work and I take it to their Lincoln store in La Porte to get my warranty work done. So does my family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the five-star review! We're always happy to help in any way that we can.