Reviews
Jeep service turned into vehicle purchase
I went to dealership thinking there was a problem with my Jeep GC Overland. Turns out there wasn't but they had a used cargo van my husband was looking for.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Janet, Thank you for your positive review! We are happy to learn that your husband found the perfect vehicle for him. We value your business and look forward to working with you again!
Awesome customer service, love my new Wrangler!!
My husband and I shopped around for our new Wrangler for a couple months and we didn't encounter a friendlier or more helpful sales team than we did at BIG Chrysler Dodge Jeep Ram of Michigan City. I would recommend this dealership to anyone searching for a new vehicle, new or used.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to leave a positive review for us! We are happy to learn that your experience with us was good. We value your business and look forward to working with you again!
Great place
second vehicle I’ve purchased from the dealership, definitely the best experiences I’ve had buying a vehicle. Dennis was very friendly and helpful. Definitely a great team that will ensure you’re happy with your purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and congrats on your 2nd vehicle from us! We truly appreciate your continued business and look forward to your next visit!
Excellent place with excellent service
I have been here a few times already changing vehicles up and I have been taken care of with the utmost respect and care. The people here go above and beyond to make sure we, the customers, are taken care of. I will keep coming here and recommend anyone else do so
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We appreciate your continued business and look forward to seeing you again!
Amazing
Great Customer Service. They have a good selections of all vehicles. I got exactly what I wanted in a vehicle. Highly recommended dealership. Stephen was a very good sales rep.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation! We appreciate your feedback, and we hope to make your next visit a five-star experience.
AWESOME SERVICE AND PRICING
From the time we walked in the door, we were taken care of and went home with a new car!!! Thank you Johnny and Scott!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We will be sure to thank Johnny and Scott for helping you get your new car. Let us know if there is anything else we can help you with. We look forward to your next visit!
The staff was WONDERFUL.
This was my first dealership experience and they made it so comforting. The customer service was beyond exceptional. I will absolutely be coming back to this dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We are happy to know that you felt welcomed and enjoyed exceptional service. Let us know if there is anything else we can help you with. We look forward to your next visit!
Overall exceptional service!
I would highly recommend BIG for a number or reasons, sales are fair and knowledgeable about the products, they work hard to satisfy your needs and wants, a great example of this: I had been looking for a used truck to fit my budget and also had specific wants and needs to be meet within purchase. The BIG sales staff worked with me for over 2 months searching for the right truck and after 2 months we found that truck! They didn’t give up on me as a customer and did exactly what they said they could do, in finding the perfect truck. For this they have received 5 stars! Thanks BIG!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for sharing your perfect shopping experience shopping for your truck. We're so glad we were able to help you find what you needed. If there is anything else we can do for you, please let us know. We are always happy to help.
Horrible Service Center
This review deals with warranty service. Just don’t do it at this place. Dan the service manager dosent have a clue what he’s doing and obviously has no control what the techs do for warranty service. I had service performed, took 3 visits, all day and leaving vehicle overnight. Part they installed fell off the next day, oil in vehicle was never changed, I had this verified by another shop and lug nuts were falling off. They did nothing they said they were going to do. Avoid the service Dept here especially for any warranty work they must not pay techs much for this work or they don’t care. Caution here!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Driver Joe, I am sorry to hear about your experience! I haven’t heard about this occurrence that you are explaining, and Dan the service manager hasn’t been there for quite a while now. We have a new service manager and I would like to talk to you personally about it and see if I can help. You can call 219-872-8600 and ask for the General Manager Scott Clausing! I really hope that you reach out to us!
Easy Easy Easy
Johnny made the whole thing go easy. Great experience. Would definitely come back and tell my family and friends. Thanks again johnny for making it this easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Steve, Congratulations on your new car! Johnny is great and we're sure he took wonderful care of you. Thank you so much for sharing your feedback and we look forward to any future visits.
