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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Ram 1500

Awesome service. Great atmosphere. Came in looking to get a truck, knew the one I wanted. They worked with me to get me a price I could afford and were very courteous while doing it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Jeff! Congratulations on finding the truck that fit your needs! We appreciate you taking the time to leave this review and hope to see you again in the future.

Barb and Eric

Bought a 2015 Honda Pilot. Salesman Dennis Roark Sr. and sales manager Charlie Pilatos were both friendly, funny and easy to work with. Cookies were awesome as well. Would definitely go back again for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for taking the time to leave us a five-star review! We are pleased to learn you received excellent service from both Dennis and Charlie! It was truly a pleasure working with you. We look forward to seeing you again soon! Congratulations again on your new 2015 Honda Pilot!

Nice guy

Great place to get a vehicle used or new. Bill was helpful in finding what I wanted in a Jeep. Hope to do business again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are happy to know that you came to visit us and that Bill was helpful in finding what you wanted in a Jeep! We truly hope that you will visit us again in the future!

very pleased

The service department staff are very friendly and professional. They are very helpful and answer all my questions. Everyone at the dealership greets you you with a warm smile. Awesome service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kelly, thank you for sharing your service experience! Our team was happy to assist you and take care of your vehicle. We look forward to your next visit.

Great service & great staff

Staff always friendly & professional- will find the best deals & coupons when you forget yours - easy to get my vehicle serviced - fast, reliable & convenient - great showroom

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Michelle, thank you for the five-star review! We're so glad that you enjoyed working with our service team. We look forward to servicing your vehicle again in the future.

Great Sale

Bill and the Big team went above and beyond, even staying after hours to put in in the vehicle i wanted at the terms i wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for the great review! We are pleased to hear Bill and our team went above and beyond in helping you with your vehicle needs! We hope to see you again soon.

Went with my daughter to get a good deal.

My daughter was stuck in a horrible deal on her old car with a interest rate that was out of this world so we went to see Bill and asked if he could help. Bill showed us a few used vehicles but nothing that really fit her budget...She's been steadily improving her credit rating but it seemed as though she was out of luck...Bill was very professional and kept reassuring her that he'd keep working to get her something that she liked and could afford, and after crunching some more numbers and looking at rebates, he was able to get her into a brand new Jeep renegade and out of the bad loan she was in with a much better rate....if you need a new or used car, even if you have special circumstances, go and see Bill Fennell.....he will help you out...thanks Bill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, thank you for sharing your wonderful experience! We are so happy to learn Bill has provided you and your daughter with exceptional service. Congratulations to your daughter on her new Jeep Renegade! We truly appreciate your business and look forward to working with you again in the future.

Painless experience

I came in to look for a SUV but yet not really knowing for sure what kind I wanted. Bill greeted me right away. I explained what I was looking for and he helped me to choose just the right one for me and my family. He made the process so much easier then the other dealerships I had been to. I’m very pleased with my SUV! Thank you again Bill!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It was a pleasure doing business with you. Happy driving in your new SUV!

Just bought our 2nd wrangler

The service is always great. This is our second wrangler from this dealership and everyone is always friendly and easy to work with. The service department always is able to get me in and out in a timely manner when I come in for oil changes etc. Johnny is who I worked with both times when buying the vehicles and is good to work with and follows up with you even after you pull off the lot to make sure things are going well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your positive review! It's good to know that Johnny provided you with great service. We value your business and look forward to working with you again!

Vehicle purchase.

Johnny was super helpful with the purchase of our new vehicle. Would highly recommend working with him! Look forward to working with him again and the team in Michigan City.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We look forward to working with you again too!