Montrose Nissan

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
44 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 6, 2019

    I highly recommend that if you are considering this dealership, RUN THE OTHER WAY. I would have rather went and picked a car from a junk yard than go here..... You probably would get better customer service talking to a wall. The internet sales department promises you things that they cannot fulfill. The internet sales manager, Bryan Cloud, didn't return my calls for two weeks. I called every day for him. Spoke with multiple people who said they would call me back or get Bryan to call me. Leasing managers, the GM, sales managers, customer service managers, etc and NONE of them helped and never returned my calls. They didn't ever call back. And when I finally got to speak to him, he called me a liar, told me I only heard what I wanted to hear, said my problem is not his (even though his team was the issue), was real nasty and didn't correct the mistakes his employees made. Told he would fire his employee, Gregory, if it made me feel better. And I asked why would you fire someone you feel like didn't do any wrong? I asked for a copy of the phone call with Gregory since Bryan was calling me a liar and he said "it's my data you aren't getting anything." Bryan hung up on me in the middle of our conversation and had his employees stop answering my calls. He purposely talked on his cellphone so the call couldn't be recorded hence why he was so nasty and mean. HE IS THE MANAGER AND DIRECTOR OF HIS DEPARTMENT AND THAT'S HOW THEY TREAT PEOPLE. If you ever get a call from Gregory or Ryan in the internet sales department HANG UP. They will tell you whatever you want to hear to get you to come into the shop. I was told that They can lower the value of a car to cover my miles that were over and keep me in a range I was comfortable paying and that was a lie!! They knew my exact situation and still fed me lies even when I said I didn't want to come out and waste my time if nothing could be done. They do not take responsibility for the things they say and the promises they can't make but instead blame the customer for "misunderstanding". The sales team did nothing to help me and said the internet sales team isn't their department and oh well their hands are tied (but work hand in hand with the internet sales team). The service department sucks too! Will tell you on the phone something is covered under warranty and still charge you! I've contacted corporate. Montrose nissan should either clean house or shut down. This was the first time I went to montrose and it will be the last time. I will preach it from the top of a mountain for NO ONE to do business here. I will post this on every social media platform. Going there was the biggest mistake I ever made. Stick with boardman. Emilio was the only pleasant person to deal with

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 16, 2018

    My daughter brought her Nissan Sentra in for warranty’s service. While she was there she decided to get an oil change. The service manager presented her... with three options, all that included much more than an oil change and ranged in cost from $180 to over $400. The made her choose between those three so she picked the $180. When some asks for an oil change, change the oil. My son had the same thing happen years ago and you tagged him for close to $500. I wish that I had remembered sooner and would have gone in with her.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2017

    Very pleased with our buying experience. Got a great car at a great price

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2017

    I have had excellent experience, quick service and salesman had excellent knowledge of what I was looking for. Got what I was looking for in did not have... to put in a lot of time doing it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2017

    Exceptional, very professional and friendly .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2017

    Recall was handled well, and appreciated the !onar car. Plus it was pretty

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2017

    Everyone is very pleasant. And also very informative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2017

    I've always had great service here. Adam Hall is an excellent sales rep. Very glad I came in today.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 17, 2017

    Michael did an excellent job! ... .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2017

    Very good lived up to word and got me in a car, a new one at that

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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