Werner Mazda

I bought a CX-5 from Werner Mazda last June, which was a made a nice, professional experience by our sales guy, Mike Heintz and have since returned twice for routine service. The Service Dept. is A+ all the way! The staff is friendly and competent. I get in and get out without all the "extras" that my other dealership would seem to find when I would take my previous car in for an oil change. They even wash the car before giving it back to you. The waiting area is comfortable and stocked with beverages and snacks for your choosing. I asked them to look at a minor problem, which, not only did they spend some time on it to make sure that it wasn't really a problem but they did not charge me to look at it, unlike my previous dealer who would charge me $80.00 just to look at anything, however minor. I love this dealership! Werner truly has the meaning of customer service down.

Went in on a Tuesday evening to look at the CX-9 models left before closing with a 2012 CX-9. Our salesmen Mike was fantastic, they took the headache out of purchasing a vehicle.

Werner Mazda is dishonest with their customers in order to increase their profits and I encourage those of you reading this to avoid doing business with Werner Mazda. I had this dealership take a look at my vehicle as I believed it was having transmission issues, it turns out that it was not, but one of the things they told me they wanted to replace was a "leaky valve cover gasket" and it would be $182.00. Before having any work done I had my father who has been an automotive technician for over 30 years take a look at it, and it turns out there was nothing wrong with the valve cover gasket. They blatantly lied to me to make money off an unneeded repair, likely assuming they could get away with it as I am a 23 year old female.