Checkered Flag Toyota

Overall good experience...I could have done without the extra $5000+ in add-ons, [but my wife insisted, God love her...]...Mike was great...Thanks, Joe Paschall P.S; Blah, blah, blah, blah.....etc..........................................this is stupid!!!

I was treated with respect by the sales team. They bent over backwards to find us the van in the color we wanted. during the delivery process we found some paint damage to the hood and chips in the windshield from when the van was transfered from another dealership. The delership corrected all of the issues and gave us a rental car to drive while we were waiting for our car to be repaired.

I bought a new RAV4 from Mike in June. I highly recommend him!! He was great to work with! He located a RAV4 that I wanted at another dealership and had it delivered here. I had some questions at the last minute and he even took the time to resolve them even though he was at home. The support staff was very good also. They did not pressure me and took the time to answer all my questions thoroughly. This is the first new car that I have purchased in 18 years and things have certainly changed! I hope to have a pleasant experience as well when I bring my car in for the first recommended service.

This was the smoothest new car sale that we have ever experienced. Mr. Gunter was very knowledgeable of the automobile that we selected, and was very pleasant throughout the sale activity. He never made us feel uncomfortable and was always pleasant, friendly, and understanding. We never felt like we were being pressured to make a decision that we were not comfortable with. Overall, we were exceptionally pleased with Mr. Gunter and all that he did for us. We will definitely recommend him highly to our friends. This was our first experience with Checkered Flag, and we are very happy with your dealership and all of the personnel involved in our purchase.

I worked this deal with the Chad Whitmore of the internet sales department. He was very helpful and honest. Everything he said about the price and availability was true. Chris Sherrod welcomed me when I got to Checkered Flag after negotiating the deal over the internet and phone. Chris was very professional, straight forward, honest, and helpful. The deal was exactly as was said on the phone. Chris helped us through the paperwork process without rushing, and answered every question we asked. Everyone else was very helpful and polite and not pushy. The extras that were offered were presented in a professional manner and I did not feel pressured to buy them, which would have been a turn-off for me. I plan to have my service done at Checkered Flag and I hope they are as good as the internet sales department.

very nice person !

I have been involved in the purchase of seven new vehicles and two motorcycles over the years, and never before I have I experienced such a disappointment. Checkerd Flag Toyota in Virginia Beach is the worst dealership I have ever experienced. The customer service from William "Bill" Peterson left a lot to be desired, but the 'service' from Ed Belisle was hands down the worst ever, absolutely poor and unacceptable. I have walked away from this dealership feeling lied to and discriminated against. I advise anyone looking to purchase a car to look elsewhere; this dealership is not worth your time or your money.

He helps me to look for the rigth car and color and search it if available that the one that I like and at reasonable price. And he gave me a call when car will be become available for pick up coming from other dealers. When the car arrive he gave me a call right away.He treats me with courteous and respect as a friend. Paperwork was done in speedy and timely manner.

When I entered the dealership to discuss the purchase of a new Toyota Tundra, I was assisted immediately by a salesperson. He took the time to understand my use for the vehicle, and my specific preferences, and immediately narrowed down several vehicles on the lot that met my needs. There was no attempt to "sell me" on some other model that did not fit my needs just because it was on the lot. I was given the opportunity to look at several vehicles. When I selected the vehicle I wanted to test drive, we took it on an extensive run covering a variety of driving conditions from high-speed interstate driving to stop & go traffic. I felt that the salesman did a good job selecting a route that would give me opportunities to test the vehicle under numerous common driving conditions. When the time came to negotiate the price of the new vehicle, as well as the value of my trade, there was some back & forth with the salesman. In the end, while I did not get a "steal," I felt that I got a very fair deal on the vehicle. I am very pleased with the value of the purchase. When the time came to "sign on the dotted line," I was given the usual listing of after-purchased services: fabric protection, underbody coating, etc... I never purchase these extras, and have been to some dealerships where refusal is simply not accepted and high-pressure salesmanship for these extras is the norm. I found that this was not at all the case at Checkered Flag. When I politely refused the extras, there was no additional pressure - just numerous "thank you's" for having given them my business. I felt that I got a good value, and it was a pleasant buying experience. I would not hesitate to recommend Checkered Flag to a friend.

I was looking for a new car for my parents--and we were just starting to look. Upon our arrival at the Toyota dealership, Mr. Herbie Liverpool came out and greeted us at our car. His warm personality and friendliness was immediately noticed. I told him that I was looking and comparing prices. Needless to say, my parents wanted to go no further after spending time with. We bought the Toyota Corollo that day and picked it up on Monday morning. The car is beautiful--they love it, and they love Mr. Liverpool. My parents are 92 and 87 and he treated them with such respect and took so much time explaining every detail and engaging them in their mutual favorite pasttime--fishing. I would recommend him highly as well as Checkered Flag Toyota.