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Checkered Flag Toyota

(2,583 reviews)
Visit Checkered Flag Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–6:00pm Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2017 state dealer award 2013 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (757) 512-6680 (757) 512-6680
Used (757) 512-6645 (757) 512-6645
Service (757) 512-7908 (757) 512-7908

Reviews

(2,583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Toyota from DealerRater.

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Awesome Car buying Experience

Arrived at Checkered Flag Toyota to finance a used Certified car. After talking with Kathleen Hickey about leasing and financing I eneded up leaving with a Brand new Corolla for the same price as financing a used vehicle. I learned a lot about leasing (pros and cons). She answered or found answers to all pf my questions. Kathleen and the Lessor Al stayed past normal buisness hours to finish my transaction and deliver my car that night. Again thank you very much for your great service and excellent buying experience. Definitely made me a Checkered Flag buyer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, thank you very much for leaving us this fantastic review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. Congratulations on your brand new 2017 Corolla! Kathleen, Al and the rest of the team will be glad to know that they were a positive influence for you during your visit here at Checkered Flag Toyota. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Josh Hamilton - General Manager

Excellent hassle free buying experience

I walked into Checkered Flag Toyota to finance a used Certified car. After talking with Kathleen Hickey I learned more about leasing vs financing. Needless to say I left with a 2017 Corolla (more then I came for) for the same price as financing a used vehicle. Kathleen found answers to all my questions and was a real people person. Thank you Kathleen for making my car buying experience Fun and hassle free. My lessor Al was also very professional and worked past buisness hours to make sure I left happy. Thank you Checkered Flag for Top class Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brian, thank you very much for leaving us this fantastic review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. Congratulations on your brand new 2017 Corolla! Kathleen, Vick and the rest of the team will be glad to know that they were a positive influence for you during your visit here at Checkered Flag Toyota. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Josh Hamilton - General Manager

Awesome experience with Checkered Flag!

I went in to buy my first car. Jordan Weekley knew what I wanted from previous communication and had everything prepared for me with great options. He was very knowledgeable and not pushy at all. Would def reccommend him to anyone looking into buying a car. It was like a was hanging out with a friend the entire time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was a pleasure to read about your first buying experience working with Jordan. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Josh Hamilton - General Manager

A great all around expeirence with Jordan Weekley!

I had a wonderful experience, Jordan Weekley helped my father and I making my transition an easy one! The staff at the dealership were down to earth and I did not feel pressured or 'bullied" into purchasing a new vehicle. I would recommend anyone to come and purchase from this location, and Jordan Weekley made it especially amazing. Proud to be a part of the Toyota family! This is the reason I reviewed and rated this experience so highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rissa, thank you for taking the time to give us feedback on your latest purchasing experience at Checkered Flag Toyota. I am glad to hear that Jordan was able to provide you and your father with a pleasant time purchasing your new car. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Happy driving! Sincerely, Josh Hamilton - General Manager

Garrett Clark is the man to see!

I had an excellent experience with Checkered Flag Toyota. The reason? Garrett Clark. He was professional, courteous, knowledgeable and patient. Never bought a brand new car before so I did my research and was very pleased with this dealership. The finance agent, the guy who test drove our trade in, the secretaries and manager, who wished us well at the conclusion of our business, were all contributors to an excellent experience. Thanks and I'm definitely returning for another car and recommending them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Your great rating makes us feel confident that we are doing our very best for our customers. If there is anything else we can do to assist you, please do not hesitate to let us know! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

Great

Brian Cossak did a great job of getting me exactly what I wanted for a vehicle. The process was so quick and smooth!! Will recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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courteous, friendly helpful and no pressure!!

Checkered Flag toyota is the best! Had a great experience. My salesperson Brian Cossack was extremely knowledge and friendly. If he did not know the answer to one of my questions he quickly got it from one of the other salesman or supervisor. I would and will recommend checkered flag to any and everyone. Very happy with my 2017 Rav-4!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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EXCELLENT SERVICE

I MADE AN APPT WITH MR. JOHN SPENSIERI AND WHEN I ARRIVED HE WAS THERE WAITING FOR US AND WITH A PLEASANT GREETING AND SMILE FROM HIM. HE ANSWERED MY QUESTION TO THE BEST OF HIS KNOWLEDGE AND GIVE SOME IMPORTANT NOTES. ALL IN ALL HE IS AN EXCELLENT WHEN IT COMES TO CUSTOMER SERVICE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tacoma

Went in to look at a Tacoma and Jordan Weekley was there in minutes. The entire process was literally the easiest car buy I ever had. No pressure type of atmosphere. Jordan answered all my questions, and even had YouTube videos pulled up to pass time while paperwork was being done. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BEST CUSTOIMER SERVICE.

They were ready for me when I arrived, had the notes from scheduler so they knew exactly what needed to be fixed. I left my car, and had someone from my office pick me up and take me to work. I asked if my car would be ready by the end of the day, and it was. Carlos Polanco is one of the best service adviser that I ever dealt with, he keeps you inform and tell you what issues need to be fixed and which ones can wait. When I had, my dashboard repaired Carlos took the extra step to get a car rental, and on top of that he called me every day and told me the progress the technicians were making. If anyone ever needs a good service advisor that treats you with respect I would recommend that you deal with Mr. Carlos Polanco he will take care of you from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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