Casey Jackson Ford

Thank you for the review. I'm glad you enjoyed your visit with us. We appreciate you and look forward to helping you however we can in the future!

Thank you so much for your feedback on you and your daughter's car buying experience. We know what a big purchase and step that was for her and we ar...e so glad you chose us to handle this transaction and purchase. Rob and Jeff are definitely quite an asset to our team and you will receive this level of service each and every time you come. That is the CASEY JACKSON ADVANTAGE!!

Here at Casey Jackson Ford, we are as transparent as possible and want all potential customers to see the details of this situation mentioned. Nearly ...3 years ago now (01.24.2018) we addressed and corrected this same incident, and yet now you still feel compelled to voice this years old negative experience about our dealership? Baffled, we did some research and found that Cars.com for Aug 2020 is offering a $50 gift card to encourage people to write a review, maybe this is motive? Nevertheless, we will address this again, as it is your right to voice these concerns, but like you, we as well have the right and the memory to incorporate the other side into this story, mind you all in an effort so that the reader can have a better understanding of what really occurred during this series of unfortunate events. The vehicle (2004 F-250) you reference as having an issue was in fact, over 14 years old at the time of purchase. As well, it had over 70k miles when you purchased it, way beyond the manufacturer's warranty of 3 years/36,000 miles. We strongly encouraged and offered you an extended warranty at time of purchase, however, you decided to "take your chances" and declined the protection. One month later you came by the dealership, and while your F-250 was running outside, it suddenly stopped and would not restart. Luckily you were here and our service department diagnosed it as the PCM unit failure, which is common with older vehicles (especially on farm trucks), which is what you had purchased this for and replaced your 2000 model F-250. Manufacturers don't offer a "warranty for life", because trucks break, and only comes standard with a limited 3yr/36k mile warranty from Ford. FACT: This was now your truck and it broke down. In an attempt to do the right thing for our customers, we showed compassion to you and ate the entire $1,800 repair, even without knowing what happened to that truck once it left our dealership after you purchased it. We truly thought we were doing the right thing by you and yet you proclaim to the world that we are somehow a terrible dealership; "the worst"? Further, stating we broke the law is unwarranted, bordering slanderous. Back in 2018 on a negative Google review on this same subject, we responded back then and will address the subject again. Yes, the title is required to be presented to the buyer within 30 days, and the title you refer to had a previous lien recorded. The lienholder at that time was having difficulty retrieving the original, so we were also proactive and filed for a duplicate. We also showed you and the officer that you state you "had to call" and had proven that all reasonable efforts were being made. This isn't against the law sir, it's a breach of obligation, an unintentional event in which we had proof there wasn't any wrongdoing and presented preponderance of proof on the contrary. Additionally, it is customary when a lienholder has a title in their possession that it can naturally take more time to get in possession of, that we are at the mercy of the lienholder in these instances. The lienholder found the title and mailed it to us just 48 hours later, which we provided to you at that time. All efforts were made above and beyond any reasonable expectation to take care of this situation and make sure all concerns were addressed at that time, and that is exactly what we do at Casey Jackson Ford.

Becky, you have noticed Megan's efforts for yourself! She truly will put forth the effort necessary to make sure she is getting the job done, day in ...and day out. We appreciate your feedback and recommendation!

Thank you, Mary! Steven goes above and beyond each day to make sure his customers are taken care of. Our goal is to make each person's experience on...e that you speak of; full of respectful and kind service throughout the process!

And you sir are why we get up each and every day, to do it right and "WOW" our customers, you know added with that "FLAVOR"! Case and Rob are an exte...nsion of our overall companywide culture and you can bank on this level of service as our relationship intensifies over our evolving existence, rest assured!

Wow, I mean wow! What a boost in our already spiked morale in our sincere passion to provide the very best automotive purchasing experience you can ge...t, it looks like we making it a reality. Thank you so much for exposing our underlying motive(s). Ha, much obliged sir.

That is always our goal here at Casey Jackson Ford. We want to show everyone the ADVANTAGE to shopping here and make the drive worth it! Thank you f...or the review and recommendation, Todd!