Reviews
It was a great experience working with Bob Tomes Ford
It was a great experience working with Bob Tomes Ford made it easy process of getting into a new vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
arturo.delacruz14, thank you for sharing 5-stars and noting you had a great experience shopping with us. Congrats on the new car! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
I see little value in the 'value add' fees.
I see little value in the 'value add' fees. It was even more apparent when signing documents that this is purely a money grab. Nobody talked about the limited benefit payout but I sure did see the premium I was paying.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Shawn, thanks for your feedback. We’re sorry to hear the value-added options didn’t meet your expectations. Our Pre-Owned Director, Daniel Benitez, has reached out and left you a voicemail—along with your salesperson—to thank you for your business and acknowledge your concerns. Daniel would be happy to walk you through the benefits in more detail if you’re open to it. Feel free to reach out to him directly at dbenitez@tomesautogroup.com or 214-544-5043. We appreciate your business and would like to help clear things up. Talk soon. Take care!
I recently had the pleasure of working with Cole at the
I recently had the pleasure of working with Cole at the dealership, and I can't recommend him enough! From the moment I walked in, he was friendly and attentive, making sure to understand my needs and preferences. He took the time to explain all the features of the cars I was interested in, and his knowledge about the vehicles was impressive. Cole was never pushy, which I really appreciated. He allowed me to take my time in making a decision and answered all my questions thoroughly. When it came time to negotiate, he was fair and transparent, ensuring I got the best deal possible. Overall, my experience with Cole was fantastic, and I left the dealership feeling confident in my purchase. If you're in the market for a car, definitely ask for Cole!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service, smooth car buying process,
Excellent customer service, smooth car buying process, knowledgeable staff. Very satisfied with my overall experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
keighlyreynolds, thank you for sharing 5-stars! We're pleased to hear our team provided excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Very attentive in getting me satisfied with all the
Very attentive in getting me satisfied with all the purchasing processes! Great group of people to work with!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing 5-stars! We're glad to hear our team is attentive and great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!
Helpful and knowledgeable sales people and personable
Helpful and knowledgeable sales people and personable finance manager. Dealership was clean and inventory was available
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
jamesmpac, thank you for sharing 5-stars! We're glad to hear our team is helpful and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Really wonderful people who work hard for you.
Really wonderful people who work hard for you. I can't thank Estevan Urena enough for all his help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JW, thank you for sharing 5-star praise and noting our wonderful people. We appreciate your positive feedback noting Estevan in particular. Let us know when we may serve you next. Thanks again!
I’m very happy with the service provided by Bob Tomes
I’m very happy with the service provided by Bob Tomes Ford. They identified my problem and took care of it promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, thanks for letting us know about your experience. Travis Nixon, our New Car Manager, has located your information and will be reaching out today by call and text. We understand your frustration with the delay in communication; unfortunately, your salesperson has been unreachable for several days due to a family emergency, which caused this gap in response. We’re committed to getting this situation resolved quickly for you. Please feel free to reach out directly to Travis at tnixon@tomesautogroup.com or 972-900-3431. Travis is anticipating your contact. Talk soon. Take care!
It went as smooth as glass.
It went as smooth as glass. In-N-Out in less than an hour. Management was very professional and good to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
TWATERS4, thank you for sharing 5-stars and noting your experience was smooth as glass! We appreciate your mention of a timely experience with us in sales and we look forward to serving you additionally when the time comes. Thanks again!
Abrum Mitchell, salesman, was knowledgeable and
Abrum Mitchell, salesman, was knowledgeable and professional, excellent representative of Tomes. Finance rep also knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KASCHRADER100, thank you for sharing 5-stars and noting your experience with Abrum was excellent! We appreciate your mention of a professional experience with us in sales and we look forward to serving you additionally when the time comes. Thanks again!