Reviews
Service was good but the process to buy 2 vehicles in one
Service was good but the process to buy 2 vehicles in one day took way too long, but we are happy with both purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
brian.krohn, thank you for sharing 4-stars and sharing constructive feedback regarding how long the transactions took. We're glad to hear you are happy with both purchases and apologize for the delays. We will pass your feedback along to our leadership for review. We appreciate your endorsement and look forward to serving you additionally in the future when we may strive for the 5th star. See you next time. Thanks again!
Well, came in with a check from my credit union was told
Well, came in with a check from my credit union was told that would work. Walked over to finance waited 2 hours, finance took one look at the check ans said it wont-work. I said, okay, just give me the buyer's purchase order and I will get a check for my credit union. We did all the paperwork to buy the car, walk out and Ameen was showing that car to someone elese. My credit union wanted to speak with the TJ in finance, she tried for 2 days to call, leave voicemails, and have him call her back. I called and asked for him to speak to my credit union. My husband drove over and asked for someone to call my banker. It never happened, so I went and bought a car elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Chloee, thanks for letting us know about your experience. Daniel Benitez, our Pre-Owned Director, has reached out and left a voicemail to connect with you directly. We understand your frustration with both the financing process and the confusion regarding the car being shown. We definitely want to address this fully. Please reach back out to Daniel at dbenitez@tomesautogroup.com or 214-544-5043 at your earliest convenience, and he'll help clear things up. Talk soon. Take care!
Excellent service.
Excellent service. No pressure and good deal. I’ve bought many vehicles from the Tomes group and this was a flawless experience as usual.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JHOP0, thank you for sharing 5-stars! We're glad to hear our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
This dealer not good put the car on web site with this
This dealer not good put the car on web site with this price and when i. Go there to buy they add something more on the price and say that from dealer service make me drive there for 1 hr there and drive back another hrs , even befor i go i already ask is that the price from the web site + TTL and nothing else and they said yes but when i go there they just add something another $3300 not dealer warranty butvtaht something else 👎👎👎
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Longthan21882, we're really sorry to hear about the confusion and your experience during your visit. That’s not how we want anyone to feel when working with us. We’d like to understand exactly what happened and make things right if we can. Our Pre-Owned Director, Daniel Benitez, would really appreciate the chance to speak with you directly but was unable to reference your file without your first and last name. You can reach Daniel directly at dbenitez@tomesautogroup.com or (214) 544-5043. We hope to connect with you soon and clear this up. Daniel is anticipating your contact. Talk soon. Take care!
Dealerships helpful staff and prompt service make the car
Dealerships helpful staff and prompt service make the car experience painless. Highly recommended saving yourself the headache that comes from dealing with most dealerships and go see the staff at Bob Tomes Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bherron414, thank you for sharing 5-stars and noting our dealership staff provide prompt service! We appreciate your kind words and look forward to serving you additionally next time. Take care. Best wishes!
Great service from the entire sales team!
Great service from the entire sales team! Ben did a great job of showing me the vehicle’s features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
mitch, thank you for sharing 5-stars! We're glad to hear Ben and the rest of our team provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!
Was an easy buy, car was ready when we got there.
Was an easy buy, car was ready when we got there. Hector had sent all the numbers before hand and guided us from there. Everyone was kind and helped us get exactly what we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
J tarin, thank you for sharing 5-stars! We're glad to hear Hector and the rest of our team were kind and helped you get exactly what you wanted! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Great experience, helpful and knowledgeable staff.
Great experience, helpful and knowledgeable staff. My salesman was patient and happy to provide me with multiple vehicles to test drive as I finalized my decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
PCJONES2, thank you for sharing 5-stars! We're happy to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!
Cuando llegamos fueron muy amables con nosotros, muy
Cuando llegamos fueron muy amables con nosotros, muy serviciales, hicieron lo mejor para poder darnos el precio adecuado para nosotros. Muchas gracias
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
cristiancastilloramirez7, gracias por sus amables palabras. Agradecemos su preferencia y sus comentarios positivos. Avísenos cuándo podremos atenderle de nuevo. ¡Gracias de nuevo!
Everyone was great to work with, good location, and good
Everyone was great to work with, good location, and good selection of vehicles on the lot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ametzdor, thank you for sharing 5-stars! We're glad to hear our team is great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!