Reviews
We worked with Angel in the pre-owned department.
We worked with Angel in the pre-owned department. Very respectful and very accommodating. Communicated thoroughly during the process and we appreciate his help acquiring our new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
RANDALL, thank you for sharing 5-stars! We're glad to hear Angel is respectful, communicative and accommodating! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
I have been buying vehicles from Bob Tomes for at least
I have been buying vehicles from Bob Tomes for at least 18 years. Yesterday's experience was by far the worst I've had. Was shown and test drove a vehicle that turned out to not be the one I was shown the car fax report on. They tried to add over 4k in fees. It took over 4 hours even after completing the credit app online and everything else to even get to the finance office. Driving the vehicle home, the tire pressure sensor went out and the plastic protective chassis cover came off while driving down the highway. Took it right back up there the next morning. Ben in the service office was irritated and less than thrilled to have to fix my car. Do better Bob and Brandon.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear mgrimes26, we’re truly sorry to hear that this most recent experience didn’t reflect the level of service you’ve come to expect from us over the past 18 years. We appreciate you taking the time to share your feedback, and we regret that the process left you feeling disappointed. Our Pre-owned Director, Daniel Benitez noted he addressed the service concern as soon as it was brought to our attention, and we also arranged for the vehicle to be delivered back to you. Daniel had reached out via text to apologize the same day, and we understand you later followed up to thank him for resolving the matter. Both Daniel and the salesperson reached out again afterward to follow up and check in. We know this situation was frustrating, and if there’s anything more we can do, please don’t hesitate to reach out to Daniel directly at dbenitez@tomesautogroup.com or (214) 544-5043. We’d truly value the opportunity to earn back your trust. Take care. Best wishes!
I have bought three and my husband bought new truck very
I have bought three and my husband bought new truck very friendly courtesy. Helpful and goes out of the way to help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
MARYHALTER18, thank you for sharing 5-stars! We're glad to hear our team is friendly and courteous! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
My experience since I arrived to the dealership was
My experience since I arrived to the dealership was fantastic. Everyone at the dealership is very welcoming. Had an easy process and did not feep rushed at any point selecting the right truck for me. Definitely recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ccortes3, thanks for sharing 5-stars and noting our welcoming team! We appreciate your endorsement and look forward to serving you additionally when the time comes. Thanks again!
Working with the Tomes Group was a great experience
Working with the Tomes Group was a great experience through the sales cycle. Sales to Finance Dept. Lance, Blake, Marco, Daniel, Estevan were all attentive, knowledgeable, and engaged with my sale. Great experience! The only disappointment was the Truck interior detail was subpar. It was still dirty when I picked it up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
CVCALLAHAN20, thank you for sharing 5-stars! We're happy to hear Lance, Blake, Marco, Daniel, Estevan and the rest of our team are attentive and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!
Blake Slawson and Hector Lopez were the 2 best people we
Blake Slawson and Hector Lopez were the 2 best people we could’ve asked for coming into Bob Tomes. They made sure to attend to all of our needs even though we were there until after closing. I absolutely will be back in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andre, thank you for sharing 5-stars and noting a great experience in sales with Blake and Hector! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Great Team!
Great Team! High level of customer support thru an abundance of cross functional staff and take the agony out of buying and trading a vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
wquaglieri, thank you for sharing 5-stars! We're pleased to hear our team provided a great experience and a high level of customer support!We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
It was great!
It was great! They worked very well with what we asked to their best of abilities. Very respectful and wonderful people. I would recommend anyone to their business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
adrynschulte, thank you for sharing 5-stars! We're pleased to hear our team provided a great experience and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
The best customer service and deals around!
The best customer service and deals around! Bought my first car there 10 years ago and although my 2014 Edge was still going strong I needed to trade it in. I’m praying this car is the same!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
dlolsen0912, thank you for sharing 5-stars! We're pleased to hear our team provides the best customer service and deals! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Buyer beware!
Buyer beware! The people are nice but NEVER trust their used car inspections or service department. If you find a great deal make sure you take the vehicle to a reputable mechanic before buying to check any issues as they don't fully inspect used vehicles before they sell them. Issues crop up less than 2 months from sale that they won't deal with unless you get some overpriced service contract even if vehicle is under factory warranty. Also, on new vehicles the service department pushes for regular maintenance items many thousands of miles before Ford shows in the manual on new cars so you can spend high dollars for items Ford doesn't recommend until 50K to 75K odometer readings. Lived and learned as try to support local but there are more reputable dealers in the area to visit that are honorable.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
M Don, first and foremost, we’d like to thank you for your business and the opportunity to serve you. As soon as we saw your review, we checked in with our team and understand you had a conversation earlier today with our Pre-owned Director, Daniel Benitez. Daniel noted that the pre-owned Cadillac you purchased from us had AC issues shortly after taking delivery and you were charged by the Cadillac dealership to resolve them, despite having remaining factory warranty. We want to reiterate that we do inspect all our vehicles and can ensure you that there was not an issue present at that time. We would have liked to be alerted of the problem first and allowed an opportunity to look at it and resolve it and /or take it to Cadillac for you and get them to handle it under warranty. Unfortunately, there is not much we can do after the fact and wish the context was different. If you’d like to speak to our Pre-owned Director, Daniel Benitez additionally regarding your concerns- you may reach him directly at dbenitez@tomesautogroup.com or (214) 544-5043. Take care and best wishes!
As much as I would like to say Bob Tomes's response was correct it ignores the facts. An AC system doesn't magically become overcharged with coolant and something that should have been seen in an inspection before trying to sell a vehicle! If it became lower possibly, sure, & why I took it to Cadillac as that would be covered under warranty. An overcharge is not covered, doesn't just happen, and I reached out to my sales rep before work was done with no response. As I can't be without a car due to work I had Cadillac bring it back to spec and hoped Bob Tomes would help with the costs but to no avail and took me going to dealership to discuss. Guess I am supposed to wait around for a response and let someone that doesn't check levels correctly try to fix it and be without a car or have a rental car for another day. No thanks.