Reviews
I was a repeat customer, even though it had been 20
I was a repeat customer, even though it had been 20 years. I had never bought a new car before, and the experience was a bit overwhelming. I am happy with the result, however.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
nethodon, thank you for sharing 4-stars and noting your experience with us! We appreciate your endorsement and look forward to serving you additionally in the future when we may strive to earn the 5th star. See you next time. Thanks again!
Jason and Ben were very helpful.
Jason and Ben were very helpful. I feel that I got a good deal. Thanks.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing 5-stars and noting that Jason and Ben were very hepful! We appreciate your mention of working with them! Let us know when we may serve you again. See you next time. Thanks again!
The experience was great and didn’t take me all day to
The experience was great and didn’t take me all day to buy a vehicle. Cole did an excellent job and the buying experience one of the best I’ve ever had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
TEXASBIGGAMEHUNTER, thank you for sharing that your experience shopping with us was timely and did not take all day. We appreciate your mention of working with Cole! Let us know when we may serve you again. See you next time. Thanks again!
I had a fantastic experience with Bob Tomes Ford.
I had a fantastic experience with Bob Tomes Ford. When an unexpected issue arose, they immediately stepped in and made things right by finding me an identical vehicle. Their quick response, professionalism, and commitment to customer satisfaction truly set them apart. I highly recommend this dealership for their outstanding service!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
cherishfowler, thank you for sharing 5-stars and noting your experience with us in sales! We love hearing our team stepped up to solve an issue when it arrived. We appreciate your endorsement and look forward to serving you additionally in the future. See you next time. Thanks again!
Jamel made everything much easier and gave me good
Jamel made everything much easier and gave me good advices on the different ford models and show me around to fit my needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Samad Shah, thank you for sharing 5-stars and noting that Jamel made everything easy! We appreciate your kind words and your business. See you next time. Thanks again!
The people at this dealership were very friendly and
The people at this dealership were very friendly and helpful. All of our questions were answered and they did everything they could to ensure our needs were met
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
savannah, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Keagen Gottlirb-Smith was great to work with.
Keagen Gottlirb-Smith was great to work with. Got us the price we wanted. Tommy Reed was also great to work with to get payment were we wanted.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
waf_maf, thank you for sharing 5-stars and noting Keagen and Tommy were both great to work with! We appreciate your positive feedback. See you next time. Thanks again!
OUTSTANDING 5 ⭐️⭐️ 🔥🔥🔥 Always a great experience
OUTSTANDING 5 ⭐️⭐️ 🔥🔥🔥 Always a great experience Definitely Five Star.In the pass the Service Dept was Great
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BRUNSONLAMONT, thank you for sharing 5-stars and noting you always have a great experience! We appreciate your positive feedback. See you next time. Thanks again!
Took an entire week to get the vehicle at the payment
Took an entire week to get the vehicle at the payment exactly at where I said I would not be comfortable going over. Then Bob Tomes adds a $2,500 “package” to the vehicle that they will not let you remove which to me SHOULD be a customer choice, I don’t care how discounted it is, EXTRA WARRANTY OUTSIDE OF BASIC FORD WARRANTY SHOULD BE CHOSEN BY THE CUSTOMER NOT THE DEALERSHIP!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Jennifer.Croney, we appreciate your business and your note and apologize that there was some mis-communication regarding the add-ons. We want you to know we've passed your feedback along to our leadership for review. If you'd like to discuss your time with us additionally, you may reach out General Sales Manager, Garrett Breen directly at gbreen@bobtomesford.com or 214-544-5006. Garrett has read your note and would be happy to connect and go over your feedback. Take care and best wishes!
Everyone on the staff went above and beyond to help put
Everyone on the staff went above and beyond to help put together a deal that made everyone happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bgthompson316, thank you for sharing 5-star praise and noting our team was great to work with! We appreciate your endorsement. See you next time. Thanks again!