Reviews
Disappointed - unwilling to demo car
Came into dealership to look at the GR Supra and test drive. Dealership requires "credit approval" to even test drive? The car is on my list of sporty daily drivers and I wanted to get a sense of whether or not I would want to own one, but they were reluctant to let me test drive without running my credit worthiness just to see if i'm serious. I was not there for a joy ride. I was truly interested in a purchase. Needless to say this turned me off. The salesperson was very very very GREEN and didn't know any details on what is considered (in his words) a LUXURY CAR. It's hard to ask a salesperson to get you to someone else to speak to without sounding like a jerk or being rude, so I just pushed through the visit and decided I'd go elsewhere to shop.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Tim. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Brandi Binkley, at Bbinkley@vtaig.com, so we can discuss your concerns.
Personable and knowledgeable I give him my highest rating...
Personable and knowledgeable I give him my highest rating but I give this survey my lowest because the fact that I have to type a mandatory 25 words is exactly why I never complete these surveys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, we really appreciate it! I’m glad you had a great experience with us. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager
Amazing personallity and very friendly with perfectly...
Amazing personallity and very friendly with perfectly beautiful service. Couldnt of asked for a better place to get a car. Keep it up!thanks hector & curt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager
Hector was very professional and personal in helping us...
Hector was very professional and personal in helping us buy our new Camry. Hector answered all our question and was very helpful in the buying process. I highly recommend Hector when buying a car. Me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager
Had a good experience. Everybody was friendly and...
Had a good experience. Everybody was friendly and helpful. Especially liked working with our salesman Theo. He gave us a ride home while our van was being touched up. He kept us updated on its progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager
Ouss was fantastic! I really appreciated his help to find...
Ouss was fantastic! I really appreciated his help to find the right car for me and my family. He worked late to accommodate our schedule and went out of his way to get us exactly what we wanted. Getting the paperwork and credit done was easy and painless! Well done Toyota team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager
We had a great experience with everyone who we came in...
We had a great experience with everyone who we came in contact with. Cody is professional, patient and kind to us. He listened to what we wanted in a vehicle and he got us both in new cars. We didn't spend all day at the dealership which is a big plus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that we could help you find the vehicle you were looking for. We appreciate you taking the time to share your experience and we look forward to serving you again. . Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager
Great job, Brain had me in and out, he answered all my...
Great job, Brain had me in and out, he answered all my questions, got me where i wanted to be. Thank you for everything. Great job 👏👏👏👏👏👏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager
Theo is doing his best job to get me the great deal for...
Theo is doing his best job to get me the great deal for the car I wanted. I really appreciate and grateful for the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager
I had a wonderful experience with Jewel! He was genuine...
I had a wonderful experience with Jewel! He was genuine and kind. Not pushy at all! I had a great time buying my first car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience and happy to hear that we could help you find the vehicle you were looking for. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager