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Toyota of Richardson

(3,004 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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It was a seamless transaction. The salesman knew exactly...

It was a seamless transaction. The salesman knew exactly what I was looking for and knew exactly where to look in my price range. My next new car purchase I will be reaching out to Mr. Jones.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager

Patrick was professional, knowledgeable and great to deal...

Patrick was professional, knowledgeable and great to deal with. He made us feel comfortable and answered every question we had. He’s an asset to your company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

Working with Ouss was really easy. He helped answer all...

Working with Ouss was really easy. He helped answer all of our many questions and explain the criteria of the vehicles and what our options were.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Brandi Binkley, Customer Loyalty Manager

Teddy very helpful Take care customer everything in...

Teddy very helpful Take care customer everything in process of buying car..... I love Teddy and recommend to anybody looking for car New or Use

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Ngun Chin! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager

I bought a 2017 Camry with Ted Luu at Toyota of...

I bought a 2017 Camry with Ted Luu at Toyota of Richardson. He is very enthusiastic and knowledgeable, know everything about cars, help me from A to Z during sales process. Recommend to everyone looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

I recently purchased a Toyota Sienna from Toyota of...

I recently purchased a Toyota Sienna from Toyota of Richardson. From the time that I entered the building I was greeted with nothing but friendly faces and helpful people. Robert Alicea was my salesman and he was so attentive. He wanted to know the type of vehicle I was interested in and wanted to make sure that it would not only suit my needs but also my family needs as well. He also introduced me to a member of management by the name of Derrell Pinnock and he was just as helpful. Derrell answered every question that I had that I forgot to ask Robert. They both wanted to make sure that my vehicle needs were completely met and that I was completely satisfied with my purchase. I would recommend this dealership to ANYONE in the market of purchasing a vehicle new or used because they are all about customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Brandi Binkley, Customer Loyalty Manager

I really appreciate the effort of Mr Theo Jones in...

I really appreciate the effort of Mr Theo Jones in helping us secure what we needed. He was of immense help and I recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

Had an issue in sales but Brandi resolved it quickly and...

Had an issue in sales but Brandi resolved it quickly and efficiently. I greatly appreciate her, please keep her employed there for a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and I am always here to help! Please let me know if you need anything further in the future. Have a great day! -Brandi

Teddy was very helpful and knowledgeable. He helped my...

Teddy was very helpful and knowledgeable. He helped my wife and buy our first Toyota Tacoma. We definitely recommend his kindness and expertise to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

Theo was kind, helpful and reasonable. He helped us test...

Theo was kind, helpful and reasonable. He helped us test 8 cars, spent 8 hours over 2 days and we finally found what we were looking for!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Brandi Binkley, Customer Loyalty Manager