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Toyota of Richardson

(3,003 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Good communication during my service and I was happy with...

Good communication during my service and I was happy with the service and the final price. The service advisor was friendly and a good listener.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

I have been getting my car ready for trip and all the...

I have been getting my car ready for trip and all the guys and girls have been an excellent job. Recommend Toyota of Richardson to everyone

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Great care given by Greg Cash.Very helpful. The service...

Great care given by Greg Cash. Very helpful. The service dept. did very good work, and even Katie the cashier was very good! Greg Cash deserves the best ranking possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Excellent experience. Easy to schedule. Fast service with...

Excellent experience. Easy to schedule. Fast service with very nice staff. If there was anything to improve it would be to have someone saying pull in here... There were a bunch of lost patrons in the parking area. I had to park, walk in, ask, and drive back over to the bay I was already at 😂. Operator error yes! Just felt like there could be a sign that says, service pull to bay. 😉 Your staff is amazing and all seem to enjoy their job. That says a whole lot about a company in my book! I will be back for another great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience in our service department. Thank you for the feedback. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Brandon was very helpful, communicated promptly,...

Brandon was very helpful, communicated promptly, identified problem area with vehicle and corrected it; service department very clean as always; easy to pick up vehicle when work finished

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Toyota of Richardson is a great dealer. The people are...

Toyota of Richardson is a great dealer. The people are very helpful and the service is reliable and done with great care. They explain each step of the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

Got my 120k at Toyota Of Richardson, They’ve done a great...

Got my 120k at Toyota Of Richardson, They’ve done a great job more than I expected, thank you so much technicians and service advisor ERICK

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

We have always experienced the most courteous and helpful...

We have always experienced the most courteous and helpful service with the friendliest, nicest people you could hope to meet. We will Recommend them always!!?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Lee Schuster is great. He always takes care of me and I...

Lee Schuster is great. He always takes care of me and I know I can depend on him to provide quality service. He is a great service representative and he always makes my vehicle service appointments smooth and hassle-free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Robert was helpful and transparent about each car I had...

Robert was helpful and transparent about each car I had questions about. All employees were enthusiastic and knowledgeable about their professions. I would recommend Toyota of Richardson to any family or friends looking to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager