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Toyota of Richardson

(3,003 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Toyota appreciates customer loyalty and provides...

Toyota appreciates customer loyalty and provides excellent service. I have purchased four vehicles from this dealership over the years and have been pleased with sales and service departments

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

Robert was very professional, courteous, helpful and...

Robert was very professional, courteous, helpful and personable. He was very easy to work with and appeared to be an honest sales person. Awesomely GREAT!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

Hello all. The dealer has the worst customer experience....

Hello all. The dealer has the worst customer experience. I went to the dealer in the afternoon and we were two people plus a friend I come across. He was the top notch when it comes to deals! As he explained to me how the deal was off and a total rip off by the real numbers, while the managers frowned and madly call out to kick my friend out of their building! Can you believe that? They yell around and two men came and escort my friend out of the building! What I did! Walked out as well. No point staying there another moment! I say it was a right choice not to buy a vehicle from them. Can you believe the manager saying to my friend to stay away! And it was multiple times! It’s not acceptable! I cannot believe they behaved like ... very bad ... had to share my experience to let you all know.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is all false, never seen or spoke to this person. We certainly don't handle customers in this manner and I can only assume this review was posted from another local dealership.

Every thing went well. Service was great. Communication...

Every thing went well. Service was great. Communication was great. Lee did a great job. Job was done as promised, on time and done well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The dealership and our salesman (Omar) were very helpful...

The dealership and our salesman (Omar) were very helpful in getting me with a car that fit my budget and my ecxpectations. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service on New Year’s Eve morning for the 115k...

Excellent service on New Year’s Eve morning for the 115k check up on my 2009 Prius. I would highly recommend them especially Lee Schuster my service manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love working with Lee Schuster in Service Dept. Lee is...

Love working with Lee Schuster in Service Dept. Lee is very honest and friendly and trustworthy. I highly recommend Toyota of Richardson for your service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent as always. We always appreciate the great...

Excellent as always. We always appreciate the great service that Lee gives us. It was prompt and communication was timely. It was another great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Overall, a great experience. The staff was very friendly...

Overall, a great experience. The staff was very friendly and responsive. The transaction went smoothly and quickly. I was very impressed with my car buying experience. I will buy from Toyota of Richardson again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Professional, courteous service.Point of entry and...

Professional, courteous service. Point of entry and getting started is the only issue I faced. Rest was smooth. Oh yes, the coffee is good. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.