Reviews
Experience
Buying the car was a pleasant experience, quiet, without pressure and above all friendly. The car was ready when I arrived, there were no unpleasant surprises. Each process was fluid and fast.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Oil change
Good service with professional hands on it. Little bit pricey but delivered on time. Would be great if they offer more of affordable service coupons.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
Toyota of Richardson service department
In and out quickly, service advisor let us know everything that was needed, very professional . Love the courtesy van service, recommend dealership to all of our friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
‘07 maintenance
Pretty quick turn around time for the amount of customers being served. Been taking our car to Toyota of Richardson for several years and have always been pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Excellent
My experience at Toyota of Richardson was the best I have ever had while purchasing a vehicle. My salesman, JAKE, was very knowledgeable and kind. He was able to answer all of my questions and ultimately got me into the car that I love! Nick was also a great help and very personable and made me feel very comfortable with my purchase. It was a great experience and I would recommend Toyota of Richardson to anyone looking to make a vehicle purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words Orman! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Toyota of Richardson
Excellent service as usual! Scott Michael and the crew at Toyota of Richardson never lets me down. Thanks guys! I ‘ll see you at 15,000 miles!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience Bill. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Routine Maintenance
Good customer service and follow through. Didn’t feel pressured to have recommended items fix now. Was given a timeframe of when they should be done by.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Worth the drive
I drove to DFW to shop for a car. They were my 3rd stop and were far superior to the others! Great staff! Great deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Always satisfied
When you have a sales and finance departments that dont give a xxxx about the customer, it is AWESOME that the Service Center takes great care and pride making sure the customer goes home HAPPY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Friendly and efficient
Have always had great sales/trade-in experiences and reliable service on our toyotas for past 10 yrs. Very disappointed that service dept now adds 3% surcharge for using credit card to pay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Jn. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com, so we can discuss your concerns.