Reviews
Always satisfied
When you have a sales and finance departments that dont give a xxxx about the customer, it is AWESOME that the Service Center takes great care and pride making sure the customer goes home HAPPY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Friendly and efficient
Have always had great sales/trade-in experiences and reliable service on our toyotas for past 10 yrs. Very disappointed that service dept now adds 3% surcharge for using credit card to pay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Jn. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com, so we can discuss your concerns.
Good place to buy car
Anderson Lomnie was an awesome sale person. He got lot of attitude and patient, fun to deal with. I enjoyed doing business with him. I would recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience Minh. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Service
Thomas was my Service Rep and he was excellent, informative, helpful and a very nice guy. I’ve been a loyal Toyota Customer since 1977, love my Rav 4, this is my second one in 10 years
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Excellent experience
Having done most of my homework and having worked with Randy Penn twice before, once We started the process, it went exceedingly well and quickly. Randy was quite responsive and extremely patient with my gyrations of choice of color both exterior and interior. Thanks Randy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Excellent Customer Service
Excellent Customer Service by all means. Well organized. Very accommodating customers financial needs. Over all very pleased with the service. Mr. Khan is always extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience Naumanch. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
Very easy experience!
We loved our experience and our sales rep, traci was friendly, professional and quickly got down to business. We are loving our new car! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words Lewis! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
I feel at home
I really like the work Sisi Olaguez does for me. She walks me through everything is doing and lets me know what will be needed in the future so I can plan my time and budget.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
20000 check up
Great efficient service. Scott explained all the work being done with an accurate cost estimate. He listed all the options w/o the high pressure up sell one expects from many other dealerships. The car has also shown all the reliablity I’ve come to expect from Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Buying a car
Mr. Tracy Brown was an awesome salesman and he sealed the deal. I will send other people to buy at this dealership. He went above and beyond to make sure everything was in our budget, and I will definitely recommend others to visit this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words Chessie! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager