Reviews
Tires replaced balanced and alignment
Meeting with mechanics to go over problem and how to repair rectify the problems appreciate honesty from mechanics and advice for future if needed repair
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Great service
I had nothing but a great service experience from Thomas. Once my oil change comes up I will be back because of Thomas amazing service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
5K Service
Drove in for service maintenance about 3:00pm. No appointment & was on my way at 5:00pm. Estimated time for waiting was spot on-I preferred to wait. Service Rep Sirle (Sisi) Olaguez was the best - nice to have women service reps! Sisi ket me informed & answered my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
Routine maintenance
Lee has been my Advisor for very long. I appreciate the personal attention. It is a good element of Toyota attention to customer satisfaction. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience Reich. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
Navigating a less-than-ideal lease end
My wife and I, through a long set of circumstances were coming up on a costly lease end. Hector really helped us understand and navigate our options and find a solution that would put us in a great car and great financial situation. This is the 2nd car that we've bought from them, and Lonnie's customer service is hard to match, regardless of the industry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Excellent Service
Leslie was the BEST Advisor!!! She made my 1st experience with Toyota Richardson GREAT!! Thank you Leslie for EXCELLENT Service!!! A Big Kudos to Leslie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
My car would not run. The check engine light came on and m
I had the car towed to the dealership. They went to work on it immediately and figured out that bad gas had caused the problem which they fixed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Fast and accommodating team
Douglas was very attentive and made sure I knew all the options moving forward on my vehicle. Took the time to go over the details and perform a walk around as well. Great atmosphere in the wait room as well. Good conversation with Brad Clark about service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience David. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Wonderful. Cortez is a good salesman
Cortez is a good sales man ! Wonderful experience Awesome we enjoyed buying our new vehicle from this dealership! Very fast in and out for outlet time is valuable also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words Taahna! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Great service, poor finance decisions
I have been a loyal customer of the service department at Toyota of Richardson for over ten years. Service advisors I have had over the years have been great. However, today I was informed that a 3% surcharge would be added for a credit card transaction. What a crock - not all service visits are cheap and using a credit card is needed to pay the full balance. Seems like the local pizza joint requires a $5 purchase for a credit card transaction? They don’t charge me 3% on top of that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. Here at Toyota of Richardson, we are dedicated to getting our customers the very best price possible. We are sorry if you feel that you didn’t get a good deal. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com, so we can discuss your concerns.