Reviews
Excellent customer service
Customer service is excellent. Representative Mr. Lee is very helpful. Very good experience, Very easy process. I would recommend this place to anyone looking to get their car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience Hitesh. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager
Great Customer Service!
Great experience from Sales to Finance, everything was handled professionally, & quickly to meet our needs. Have been using Toyota of Richardson for all of my family's auto purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words Laurie! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Very professional
Very professional. Willing to deal . . Deal was quick Closing was quick Delivery was immaculate Would recommend as a new car dealer Be forceful, but polite and get a decent deal
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Toyota of Richardson
Great dealership with great employees, great service. I have always brought my car here for service and I will continue to come back for future service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager
Satisfied customer
Kevin Mcquire was an excellent advisor, very personable, up front and honest . He kept me informed with what needed to be done and what I could wait till my next visit. I was very impressed with Kevin’s professionalism. I will ask for him every time I take my car in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Awesome
It was a great experience. I was really greatful with Mr. JOON. He did great on helping us on what we need it. Really greatful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience Jackie. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Excellent as usual
I have always received excellent service from Alan and the service department. I get my car in and out in a timely manner. In the past year, the shuttle service could use some improvement. There doesn’t seem to be enough shuttle drivers to get your customers back-and-forth to their car in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Maxwell. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com
Great Expereience
The people at Toyota of Richardson are outstanding. From the moment we walked in we felt comfortable. Our sales person Terry Torbet greeted with a smile and made our experience very enjoyable. There were no surprises as he covered the process throughly. The financing went smooth as can be and it was a very quick process. I would highly recommend this dealership and will be back again when i am in the need of a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Service advisors very professional
The advisors always do a professional job and and friendly to deal with . Techs on the other hand. Need to clean there hands and listen to detail fron the advisors . As my advisor personally went back in the shop to grab the tie I asked to keep and put it in my truck. You have an amazing man right there . He cares for the customers a d is very friendly and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience Sal. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Good experience
Good experience in car-buying. I enjoyed working with these folks. They were helpful in finding the right car at the right price. Well recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager