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Toyota of Richardson

(3,004 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Customer Service

Went up there for their tire special . Jeff was very helpful and got me in and out in a flash . Thanks again for your help .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

It was a great experience

They were really kind to me and made the entire process very easy. They answered all my questions and made me feel comfortable when I didn’t understand something.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience Ferreriz. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Best Toyota Dealer in Dallas

I just bought my third Toyota from this wonderful dealership, Toyota of Richardson. They are customer friendly and from the sales through the financing, to the service, and body shop, they have shown excellent service and customer service. It’s the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

Exceeded our expectations

I made appointment w service advisor from this dealer. And he keeps us informed of what has gone wrong w our vehicle. And suggest what needs to be done based on priority. The advisor performance is far exceeded our expectation. He treated us and other of his customers w respect and well informed. I have come back to this dealership for yearly maintenance even after moving out of the city of Dallas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

Great service

Was looking for a car. Was able to find one that had everything I needed. Very pleased with my purchase. My forever car. Will be a dream to drive. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Anita! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

Kevin was awesome!!

It was nice experience with Mr Kevin who took care of the tech service today. He is very positive, we versed with the service requirements. A very prompt response and follow up received on time. Well satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience in our service department Shad. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Great

I've never been disappointed in the service since Lee Shuster has been my Service Advisor. Before returning to Toyota of Richardson I tried another Toyota dealership & had trouble with the same repair within a year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Janet! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

Safety issue...

It was done perfectly. I had noubt to go here right away. It was my first priority to many other problems. I am lost for words

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Camry! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

Older Toyota Sienna needing some major repairs

Came in for an oil change and found I needed some costly repairs mostly, due to age of vehicle. Lee Schuster,my service advisor for many years, took great care of me (as he always does). He thoroughly explained the repairs, and I know he will only recommend repairs that are needed. It is so nice to have someone you can trust. I keep driving from Lewisville to Richardson for all my service because of Lee, and there is another Toyota dealership within 8 blocks of my house. Everyone at your dealership is friendly and knowledgeable. Toyota of Richardson is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience Peggy. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

Rodent-Chewed Wires Repaired

Toyota or Richardson quickly repaired my two-year old Camry’s wires that were chewed by rodents—and did a great job. And got recommendation on what to do to help keep rodents from getting in the engine again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience Vrabbit. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager