Reviews
No hassles just the work I needed
Did not buy my truck at this location, but felt part of the family and as important as if they were my dealer. All repairs were explained clearly and things that were not critical to perform was stated as such and not pushed to do unnecessary repairs. Will be back next year for some maintenance that is needed in that time frame. I have enjoyed my truck more than any vehicle I have ever owned. Toyota is quality!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Kim! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Used Car Purchase
Experience was ok. Salesperson was ok. Process started with what appeared to be deceptive advertising. Specifically, over $1600 in additional dealer charges other than tax, title and license added to what was advertised as a sales price. This was eventually removed when I complained. Also, for a Dealership that size, used vehicles are not reconditioned to the level one can pay for the. and drive off without having to spend additional cash to bring them to acceptable condition. The vehicle I bought still has clips missing from the rear bumper.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com
The Best Service
I received the best service and everyone is very courteous. The patience exercised was the best that I have ever seen. Pros and Cons was explained to me and my wife so we could make the best choices that would meet our need. Awesome experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience Kim. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager
Pleasant
I have never been dissappointed with anyone here. They are very good in team work to take care of whatever you ask for. I do recommend anyone should come here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Yunatd! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager
Maintenance
Lee Schuster is a great service advisor! Very honest and trustworthy and explains things in a manner you can understand! Get all my repairs or maintenance at Toyota of Richardson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Great Expedient Service
David greeted me at my vehicle with a smile and explained all my questions thoroughly, then the check out process was quick and easy, And I was on my way!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience Cclenney. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Quick and good
Service rep was very attuned to details of my issues. He got everything I needed done in a short period with excellent results. He is a good and thorough advisor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Excellent service the old fashion way
They had there act together and moved me in and out quickly. Everyone was helpful and willing to help. Highly recommend to buy or have serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Stephens! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Excellent service at Toyota of Richardson
Thank you Aaron, Ryan, and Robert. Ten years and 300k miles ago my Camry was a great purchase. The 2016 low milage Rav4 will compete!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words Gary! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Detail to service was very professional.
Detail to service was followed and initiated very professionally. The technician explained the service process and asked if I had any questions. I did and they were answered to my satisfaction. I was very pleased with the entire service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager