Reviews
Customer focus & service
Arthur J was the best CSR Mgr I’ve worked with to date! Kept me apprised of work status, explained any work & detail, plus fixed some minor issues at NC. Very good experience compared to what I’ve encountered over 40 yrs :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Toyota of Richardson continues to get it done
Toyota of Richardson continues to get it done. I have been taking my Toyota trucks here for years now. Lee Schuster continues to take great care of me and I know that I’m in good hands with him. People are generally wary of taking their vehicles to dealerships, but I can’t imagine taking my truck anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Jason! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Service
As usual the service is always great, the people make the difference. They take the time to provide detailed explanations of the recommended service and an estimated time to complete the job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leasing experience
The 3 gentlemen I worked with were awesome and went the extra mile to work with e and I was quite a challenge. I thank them very much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Tacoma
Chris Webb and Sean provides an awesome experience with my new Tacoma. I am a repeat customer from 2006, got a Tacoma which still is in great shape Thanks Toyota of Richardson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a wonderful experience
Reasonably priced, professional and always a pleasure to deal with. Never pressured to do more than is needed. TOR makes dealing with routine car stuff a pleasure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Jodid! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager
New Car, Same Quality Service!
Toyota if Richardson has a busy Service Department for good reason. They do quality work everytime. Lee took great care of me and my car, as usual. (He's been my service advisor for more than 10 yrs. and for now a third Toyota in the family!) Sure there was a line at the cashiers' desk, but it was the typical rush at the end of the day. The cashiers are really great at processing payment efficiently. I may have purchased my new Toyota from a different dealer, but I will continue to bring my new Toyota ONLY at Toyota of Richardson for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recall
The service department was very professional.the area was efficient and very clean. Everyone was smiling and seemed to love being there. Our rep was very helpful & informed. Good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wiggle and shake
Took my car in with issues with shaking during driving. Parish got me in and out as fast as he could. He let me know what they were doing and what was needed. He was amazing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Feel well cared for, couteous
The online booking system is useful. Staff are very courteous. Job done well. Not always super-quick! Extras (cookies, water, good WiFi in clean waiting area) are good
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair