Toyota of Richardson

Great service. Service advisor Thomas Pablo is managing overall very well. Went here for my Toyota server over 10 years and still coming. Hope they keep up with their works as always.

My experience although expensive was very satisfactory. My car was in and out as planned with feedback given by service representative. I really appreciate how professional, courteous, and helpful my service representative was. He made the cost of repairs very understanding and needed.

Service was prompt and professional. The scope of work was well explained and there were no surprises in the work. I appreciate being given the loaner car.

Excellent and timely service as always. Service tech David Walc always takes great care of both our vehicles. Would not take our vehicles to any other place.

Buying a car is one of the most frustrating large purchase experiences that exist to start with. You would think you would leave after buying a car that you would feel excited, happy about your new beautiful car... but my experience is you leave there just happy to get out and it's almost a relief to be done. After hours and hours of searching and visiting multiple dealers and wasting time together with my wife and finally got to a point that i didn't even care about getting a good price. We found the car we wanted, had our trade in Kelley Blue book trade in offer and off i went to Toyota of Richardson once they confirmed they had the car we wanted. I went alone to get the deal done as i knew my wife would not have the time or the patience. Of course they didn't have the car on premise... but they could get it. 3 hours it took to buy the car... so i thought. I left and they said they would be ready for my wife to sign for the car, 3 hours later. We had the financing done ourselves. She showed up 5 hours after I had left the check, they weren't ready. They showed a total lack of respect for her time, having chats about the final four, after 2 hrs sent trainee to go over the paperwork, which is code word for selling additional warranty. She had enough and after a total of 9 hours she left with the Mercedes we had arranged to trade in. Total incompetence, the only way this would have been an easier sale is if i came in with a bag of money and begged to buy one of their cars. No respect for people's time. We could buy a plot of land in Iraq faster than buying a car at Toyota of Richardson.

I bought my Avalon from this dealership, and continue to have it cared for by their service center. I have an assigned service manager, so I know who will be handling, and organizing the service for me. Whether it’s mechanical maintenance, or tires, it’s done and ready in a timely manner. Since my car is a Toyota, it doesn’t need a lot, but it’s reassuring to have such a professional backup available.

I purchased RAV4 LE 2019. Mr. Jun Lee is very kind and professional. He did a best for me. I am very satisfied with all what he did for me. I appreciate it.

Joon Lee our sales man was great, he work hard to help us out, interest rate was a little high but we understood why, I'm please with service and treatment next time I'll buy me a Toyota Tundra and I want Joon Lee to be our salesman again he cares for the people

Neal Pascoe was fantastic. Everyone was very friendly, no pressure. I would definitely recommend others to Toyota of Richardson. Great experience. I will go back.

Toyota of Richardson always provides top notch service. The staff is always friendly and eager to please. I drive a great distance because I appreciate the service provided here.