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Toyota of Richardson

(3,004 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Better experience with new management

I had a very negative experience in 2018. Today my guide was very knowledabke and helpful. The work was completed in the time allotted and well done. I appreciate the changes that have been made

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Unparalleled Service

I trust Toyota of Richardson to service my car. They are conscientious about keeping up with the scheduled maintenance, get me in and out quickly and everyone is professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent services with polite customer service.

You can sit without worrying about your car. Because it’s always in best hands while you waiting to be serviced. Very helpful customer service staff is excellent. I can rely on them for the best inspection to best services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Most fun I’ve ever had buying a car!

Went into to dealership to just test drive. Shervin and Nick worked a deal I couldn’t refuse. Shervin made me feel like I was a guest in his home. Very attentive during the entire process. Timeline from our decision to buy and out the door a little long but Nick our finance guy was the greatest! Overall terrific team! Thanks guys! Love my little CHR.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quick and hassle free tire repair

Thomas honored the service agreement/warranty on our tires without any issues. We were in and out within an hour after a much needed tire repair. Thank you 🙏

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service advisor and technician awesome again. Thank !you

Toyota of Richardson service center has been my goto since December 2015 amd continue to provide repairs with outstanding service. Brandon Phillips and technician are always on point diagnostics and repair. I appreciate them the most!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Went in for oil change, out pretty quickly.

Had oil and filter change performed and went pretty well. They even did a software update due to current factory recall. Everything was great! No complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

Lee is always professional and informative. Toyota of Richardson can usually get you in and out same day. I definitely would recommend Toyota of Richardson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Easy and pleasant Experience.

Lee was very helpful in checking the service history of the car and informing me of what still needed to be done. He was very professional in every way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service is great!

Today is my first time to have a oil change after I bought the Toyota 4 runner. Mr. Pablo is very friendly and professional. "They had excellent service, and I highly recommend it."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.