Reviews
Maintenance
Overall pleasant experience. Rodrigo managed and explained everything very well. Would have liked better working space in waiting room. All staff was pleasant. Expect to be back. Car is almost 90,0000 miles.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.
After I shopped all the Toyota dealers in DFW area,...
After I shopped all the Toyota dealers in DFW area, Toyota of Richardson was the most professional and best deal by a significant amount! I got exactly what I wanted at the very best price. I'm covered bumper to bumper for 8 years or 100,000 miles on EVERYTHING with Toyota extended warranties, so my only car expenses are monthly payment, insurance and gas, and since I purchased a Toyota Avalon Limited Hybrid my monthly gas exense will be cut by a minimum of 50 to 60%, which is so Eco friendly and beneficial!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
Service Review
Great service. Helpful, professional and efficient. Always excellent service and timely. I’m satisfied with the condition of my car after it’s been serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
My experience
The service that I received was timely and superb. Lee was very professional, friendly and made sure I was comfortable while my car was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Best service dept in town!
Always have my cars serviced at Richardson Toyota and have been doing so for over 10 years. My husband does too. Only exception would if we are out of town at service time. We try to never let that happen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Great Customer Service *****
I am so amazed by the level of Customer care & Service that I received & experienced today @ this Dealership, Mr. Jerry & Mr. Sayed are Great Professional people, Made me feel I’m a Valuable Customer, over all I give 10Star out of 10Star to them **********
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.
My issues were not addressed
Upon checking the service orders and the work performed. I just found out my issue still exists. The service order stated there were bubbles in the rear window but it was not addressed. This was my second time I brought my car to your service department on the same issue but it was not fixed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com.
Good staff reasonable price
Good staff excellent service specially Dan Carson sales person and Syed in finance very professional and knowledgeable persons very friendly and respectful happy people answer all questions
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Very nice, on time
Everyone in the service center was very professional and courteous . I will come back for service , and probably buy a car in this location in near future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Recall
I love the customer service it’s prolly one of the best of any dealership I’ve been to. I would recommend it to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.