Grapevine Ford Lincoln

Bad experience. I have made an appointment with them and told them when I would arrive. However, they did not prepare for that. It took about 30 minutes for them to find the car I want, and I just sit in the lobby alone. And what makes me more disappointed is that when they found the car and I began to do the test drive, I found the car is a damaged car, and that damage is obvious. Also, that car is already out of fuel, so I even could not do a test drive. I think they should not sell a damaged car to a customer as a large Ford dealer. After I change to try another car, I could not play sounds with my phones connected to the media inside, and the staff also do not know how to do it. I need help and want to know if there is something wrong about the media. But one seemed experienced staff told me that the media is good, and if I buy the car, he will do that for me. It is so terrible that I just need the help now but not after buying the car. Therefore, I decide not to talk further, and leave this dealer. It took me 2 hours, more than 100 miles to drive to this dealer, but I was treated like this. It is very bad.

I recently purchased my 4th Mustang from this dealership and again I am so happy! Once you are a customer of theirs, great friendships are formed and they will go above and beyond to make sure your experience is pleasant and not so stressful. From the car buying experience to their top notch service department, to the convenient Mustang Cafe, I encourage anyone looking for their next Ford (new or used) to consider Grapevine Ford Licoln.

We are very happy with our experience with the salesman Reid Harmon and our experience at Grapevine Ford in purchasing our truck. Reid did an excellent job working with us and helping us find the truck of our choice. There is so much leg room in the back seat and plenty of leg room in the front, too. We are looking forward to the Ford Family dinners at Grapevine Ford. Thank you Harmon for helping me find the truck for my Husband. He is a happy camper on Cloud 9!!

We had a great experience at Grapevine Ford with Reid Harmon, our salesman. He is a great guy and did an awesome job helping us find the right truck. We would refer any of our friends looking for a new vehicle to Reid Harmon. We are very happy with our F-150 XLT and impressed with all of the leg room in the back seat. The extra thought that Ford put into the design, like putting the Ford logo on top of windshield to block the sun out between the sun visor. We are happy with our overall experience with the dealership salesman (Reid), with financing, the service center and the cafe.

This is the 3rd truck I've bought from these guys and the service is always first class Would recommend them to anyone wanting a new vehicle

Great guys. Quick and easy. I'm not a fan of car salesmen and they made it painless and quick. Got me what I asked for and got me outa there.

Great experience buying a car from Grapevine Ford. I appreciate them taking the time to explain the car features and working a deal that meet both sides expectations.

When I take my car for service I have never felt like I was "talked in to" having unnecessary work done. They have been honest when asked if I needed to do something that doesnt require repair or updated. I appreciate this.

Moses was very helpful and professional and helped us find the right car. We would definitely recommend him. He was knowledgeable and presented many different options to us

Grapevine Ford will rival any of the car dealers in the North Texas area. Service was prompt, all questions answered and reviewed several times. Great deal!